Fendi IS&T Workplace Operations Senior Specialist

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Support and execute strategies to modernize digital workplaces by integrating collaboration tools, communication platforms, and user-centric technologies to enhance employee experience and productivity
• Identify and implement emerging technologies and best practices to improve the workplace environment, including sustainable IT initiatives
• Continuously assess and improve user experience through usability testing, feedback collection, and training programs aligned with business objectives
• Lead engineering, operations, and governance of workplace technologies (endpoints, collaboration tools, mobility services) across corporate offices and boutiques, ensuring alignment with brand and Group standards
• Serve as the primary technical escalation point, providing expert-level troubleshooting for complex or critical issues and driving root-cause resolution
• Deliver high-quality technical support for executive users and premium environments
• Collaborate with central IS&T teams to contribute to architecture principles, governance, and strategic roadmaps
• Drive local implementation of global workplace initiatives, ensuring proper integration and adoption across the organization
• Ensure compliance with Group standards, lifecycle management, and workplace strategies
• Participate in global projects, providing local insights and ensuring successful deployment
• Coordinate with cross-functional teams (Infrastructure, Security, Networking, Compliance, Retail IS&T) to ensure end-to-end service consistency
• Support reporting activities, contributing to KPIs, SLAs, and service performance tracking
• Provide technical leadership across Digital Workplace initiatives, including proof-of-concept (PoC), benchmarking, and architectural evaluation
• Lead the rollout of new workplace tools in alignment with global roadmaps
• Identify improvement opportunities and provide structured feedback to central teams
• Define technical requirements and enforce engineering standards for vendors and service providers
• Manage the full lifecycle of workplace devices (procurement, configuration, asset management, decommissioning) in line with Group policies
• Ensure compliance with cybersecurity policies and secure configuration of all endpoints
• Support audits, risk assessments, and the adoption of security initiatives

Qualifications

• Bachelor's or Master's degree in Information Technology, Engineering, or related field
• Advanced certifications in ITIL, Microsoft, or Apple platforms are highly desirable
• Minimum 10 years of experience in Digital Workplace, end-user computing, and IT operations support roles
• Advanced expertise with Windows environments, including deep troubleshooting and configuration capabilities
• Mastery of the Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange Online) with experience in governance, advanced troubleshooting, and performance optimization
• Strong experience with MDM/EMM tools, preferably Workspace ONE
• Solid understanding of corporate networking (LAN/WAN, VPN, Wi-Fi, Active Directory) with ability to collaborate on architectural decisions
• Expertise in videoconferencing and meeting-room technologies used in luxury corporate settings
• Solid understanding of endpoint security and compliance frameworks

Skills

Experience

Minimum 10 years of professional experience in Digital Workplace, end-user computing, and IT operations support roles within corporate or enterprise environments. Extensive hands-on experience with Windows and Microsoft 365 environments, along with proven expertise in managing endpoints, collaborating with global IT teams, and supporting executive and high-end user communities.

Education

Bachelor's or Master's degree in Information Technology, Engineering, or a related field. Advanced certifications such as ITIL, Microsoft Certified Associate, or Apple Certified Associate are highly desirable.

Workplace

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.