Fendi In-Store Client Development Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 14, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
Fendi In-Store Client Development Manager in London, UK – luxury retail leadership role driving client engagement and business growth.
Role & Responsibilities
- Monitor boutique-level business performance through retail analysis and regular reporting to identify growth opportunities and inform strategic decisions
- Manage budgets and targets for retail initiatives, ensuring alignment with regional and corporate objectives
- Develop and execute in-store and off-site clienteling animations in line with company guidelines and business goals
- Lead the planning and execution of engaging in-store animation activities and events, delegating responsibilities and overseeing team involvement for flawless delivery
- Initiate and monitor all marketing activities (CRM, clientele, event, digital) according to corporate and regional guidelines
- Coordinate and guide the in-store team on effective CRM tool utilization to enhance client relationships and achieve targeted outcomes
- Drive the development of high-end clients through tailored strategies and bespoke experiences, coaching teams on advanced clienteling techniques
- Advise and coach store teams on the implementation of clientele guidelines and initiatives
- Guarantee excellent usage of CRM tools in store and follow up with client advisors to ensure target completion
- Assess, develop, and promote the usage of current and new retail methodologies and tools while maintaining an omnichannel approach
- Liaise with the Europe Retail Operations team to support the store in meeting deadlines and maintaining retail KPIs
Qualifications
- Minimum 5–7 years' experience in retail within an international environment
- Experience in luxury fashion retail (preferred)
- MBA or degree in luxury management, marketing, or business-related disciplines
- Strong understanding of retail analytics and factors that drive traffic into retail environments
- Proficiency in data review and the ability to identify opportunities and develop action plans
- Advanced proficiency with MS Office tools and BI programs
- Fluent in English
Skills
Experience
Minimum 5–7 years' experience in a retail company within an international environment. Experience in luxury fashion retail is a strong asset. Demonstrated expertise in client development, retail analytics, and team leadership in a fast-paced luxury setting.
Education
MBA or degree in luxury management, marketing, or business-related subjects.
Workplace
The successful candidate will be located in London, England, UK.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Client Development Manager», «Client Engagement Manager», «Boutique Client Development Specialist», «Retail Performance & Clienteling Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.