Fendi Field Trainer — France, UK & Switzerland

About Fendi

Fendi is an Italian luxury maison renowned for its craftsmanship in leather goods, ready‑to‑wear and accessories. Operating within the LVMH portfolio, the brand combines strong heritage and creativity with a global retail network and a commitment to high standards of client experience and store presentation.

Role & Responsibilities

• Conduct proactive, on‑floor training needs analyses and deliver immediate, actionable coaching to sales teams and store managers during live retail operations.
• Design and deliver comprehensive induction programmes for new joiners that integrate hands‑on training directly on the sales floor.
• Plan, schedule and execute regular training and coaching activities tailored to the cultural and commercial specifics of France, Switzerland and the UK.
• Prepare, adapt and continuously improve training materials and workshops, including customer journey and product knowledge modules.
• Monitor, collect and report on training attendance, coaching history and key KPIs; provide field feedback and corrective action plans to the Retail Training Director Europe and Retail Directors.
• Provide sustained post‑training support on the floor to reinforce behaviours and ensure knowledge transfer into daily sales performance.
• Collaborate closely with HR, Store Managers and Retail Managers to identify talent and recommend tailored development pathways.
• Support logistical and administrative aspects of the training function and assist in monitoring training budget allocation.

Qualifications

• Minimum five years’ experience in fashion or luxury retail, with demonstrable in‑store and field training or coaching exposure.
• Bachelor’s degree or equivalent is preferred.
• Proven selling ability and excellent communication skills with strong client engagement acumen.
• Professional presence and ability to manage personal image to brand standards.
• Highly organized, autonomous and comfortable operating in fast‑paced retail environments.
• Fluent English; proficiency in Italian is an advantage.

Skills

Experience

Minimum five years’ experience in fashion or luxury sales, ideally including hands‑on field training, in‑store coaching or retail learning & development within high‑end retail environments.

Education

Bachelor’s degree or equivalent preferred.

Workplace

Culture

Fendi combines Italian artisanal craftsmanship with a cosmopolitan retail culture, emphasising excellence in client experience and store presentation. The maison fosters collaborative relationships between retail, training and design teams and values employees who demonstrate sophistication, initiative and respect for brand standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.