Fendi Department Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 14, 2026
About Fendi
Fendi is an Italian maison renowned for its craftsmanship in fashion and leather goods and is part of the LVMH luxury group. The brand is recognized for its creative heritage, artisanal savoir‑faire and global retail network, offering employees exposure to high standards of product excellence and client service within a fast‑paced luxury environment.
Fendi Department Manager in Shanghai — lead boutique sales, coach staff and manage inventory for the luxury brand in Shanghai.
Role & Responsibilities
- Drive individual and departmental sales to meet or exceed targets while maximising customer satisfaction.
- Ensure the boutique consistently delivers exceptional client service and cultivates long‑term customer relationships.
- Collaborate with the Store Manager to plan, implement and follow up on sales strategies and performance objectives.
- Coach, train and develop store staff to elevate selling skills, product knowledge and service standards.
- Manage inventory processes, maintain accurate stock records and support stock‑control procedures.
- Handle and resolve customer complaints professionally, preserving the brand experience and client loyalty.
Qualifications
- Minimum five years of retail experience, including at least two years in a management or supervisory role.
- Demonstrable leadership and people‑management capabilities, with a professional approach to role modelling.
- Proven ability to resolve customer complaints with discretion and a solutions‑oriented mindset.
- Strong organisational skills with experience in team building, staff scheduling and performance management.
- Resilient, proactive and passionate about luxury retail; able to perform under pressure while maintaining service excellence.
Skills
Experience
At least 5 years of progressive retail experience, including a minimum of 2 years in a supervisory or department management position within a luxury or premium retail environment.
Education
Secondary education required; tertiary qualification in business, retail management, fashion or a related discipline preferred.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Fendi’s workplace blends Italian creativity with rigorous standards of craftsmanship and client service. The boutique environment emphasises mentorship, performance excellence and a commitment to delivering a distinctive luxury experience to clients, supported by the resources of the LVMH group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Department Manager», «Boutique Department Manager», «Retail Team Manager», «Sales Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.