Fendi Department Manager
- Employment
- Temporary
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 11, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
Fendi Department Manager position in London – Temporary maternity cover role at Harrods, managing luxury retail sales, merchandising, and team leadership.
Role & Responsibilities
- Lead and develop the department business with comprehensive understanding of category performance and stakeholder relationships
- Monitor department KPIs and implement strategic action plans to improve sales results and profitability
- Set performance targets for the team and individuals in alignment with Store Manager objectives
- Monitor competitor trading activities and provide strategic feedback to Store Manager
- Leverage clienteling tools and CRM platforms to achieve departmental and store business goals
- Deliver sales leadership through excellent customer service standards and clienteling activities
- Manage customer service quality to meet expectations and improve Mystery Shopper performance
- Act as brand category ambassador to educate VIP and new clients on product offerings
- Participate in ad-hoc clientele projects and CRM initiatives
- Ensure proper merchandise management, display, storage, and maintenance by the team
- Maintain inventory accuracy and shrink rates within company standards
- Report stock availability issues and out-of-stock status on best sellers to planning teams
- Maintain visual merchandising consistency with company standards and align displays with sales performance
- Optimize display and proximity storage efficiency
- Coach team members through monthly performance discussions
- Motivate the team to achieve individual and store objectives at the highest level
- Organize the team efficiently according to business needs and delegate responsibilities
- Translate strategic goals into concrete individual actions and objectives
- Conduct category training and execute in-store training routines set by Store Manager
Qualifications
- Minimum 5 years of supervisor-level experience in fashion and luxury retail sales
- Master's degree or equivalent qualification
- Fluency in English; third language considered advantageous
- High personal image and style standards aligned with luxury brand expectations
- Strong selling and communication skills
- Excellent interpersonal and relationship-building abilities
- Client-focused approach with strong business acumen
- Demonstrated confidence, organizational skills, and professionalism
- Proficiency in retail management systems and computer software
- Goal-oriented mindset with strong multitasking capabilities
Skills
Experience
Minimum 5 years' experience in a supervisory role within fashion and luxury retail sales, with exposure to relevant product categories and demonstrated success in managing departmental performance and team leadership.
Education
Master's degree or equivalent qualification preferred.
Workplace
This position is based in London, England, UK.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Category Manager», «Sales Department Lead», «Store Department Head», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.