Fendi Department Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 5, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
Fendi Department Manager position in Ladies Ready-to-Wear at London flagship store. Lead sales, team, and operations for this luxury fashion role.
Role & Responsibilities
- Lead and develop Ladies Ready-to-Wear category business through comprehensive market understanding and stakeholder engagement
- Monitor and achieve category department KPIs, analyze business performance, and implement action plans to improve results
- Set category performance targets for the team in collaboration with Store Manager
- Monitor competitive trading activities and provide strategic feedback to Store Manager
- Leverage clienteling tools and CRM systems to achieve department and store business goals
- Deliver exceptional customer service and implement clienteling activities as sales leader
- Manage customer service quality to meet expectations and improve Mystery Shopper results
- Act as brand category ambassador educating VIP and new clients on product offerings
- Ensure merchandise is properly displayed, stored, and maintained according to company standards
- Maintain inventory accuracy and shrink rates within established parameters
- Report stock availability issues on best sellers to Stock Planning and Merchandising teams
- Align visual merchandising with sales performance and company standards
- Conduct monthly individual performance reviews and provide coaching to team members
- Motivate and organize the team efficiently according to business needs and delegate responsibilities
- Translate strategic business goals into concrete individual actions and objectives
- Execute category training and in-store training routines established by Store Manager
- Perform additional duties as requested by Store Manager
Qualifications
- Minimum 10 years' experience in Fashion or Luxury Retail Sales
- At least 5 years in a Supervisor or management role with category exposure
- Master's Degree or equivalent qualification
- High personal image and presentation standards
- Excellent selling and communication skills
- Strong relationship-building abilities
- Self-reliant with high confidence and professionalism
- Client-focused with demonstrated business acumen
- Administration and financial management skills
- Computer literacy and Retail Management System proficiency
- Fluency in English required; third language preferred
Skills
Experience
Minimum 10 years in Fashion or Luxury Retail Sales, including at least 5 years in a Supervisor role with direct category management exposure and team leadership responsibilities.
Education
Master's Degree or equivalent qualification preferred.
Workplace
This position is based in London, England, UK.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Category Manager», «Department Supervisor», «Floor Manager», «Retail Department Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.