Fendi Department Manager

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Lead and develop the department business by cultivating strategic understanding of category performance and stakeholder relationships
• Monitor and achieve category KPIs; analyze business performance and implement action plans for improvement
• Set category performance targets for the team and individuals in collaboration with the Store Manager
• Monitor competitors' trading activities and provide market feedback to Store Manager
• Leverage clienteling tools and CRM platforms to achieve departmental and store business objectives
• Deliver sales leadership through excellent customer service and implementation of clienteling activities
• Manage customer service quality to meet brand expectations and improve Mystery Shopper results
• Act as brand category ambassador to educate VIP and new clients
• Participate in ad-hoc clientele projects and initiatives
• Ensure merchandise is properly managed, displayed, stored, and maintained to brand standards
• Maintain inventory accuracy and shrink rates within company standards; report stock issues to planning team
• Maintain visual merchandising consistency with company guidelines and align periodically with sales performance
• Conduct monthly performance discussions and coaching with team members
• Motivate the team to perform at highest level and meet individual and store objectives
• Organize team efficiently according to business needs and delegate responsibilities appropriately
• Translate strategic business goals into concrete individual actions and objectives
• Conduct category-specific training and execute in-store training routines established by Store Manager

Qualifications

• Minimum 5 years of experience in a Supervisor role in Fashion or Luxury Sales
• Exposure to relevant ready-to-wear or fashion category
• Master's degree or equivalent is preferred
• High-level image and standards management
• Strong selling and communication skills
• Excellent relationship-building abilities and self-reliance
• Demonstrated confidence, organizational skills, and professionalism
• Client-focused mindset with strong business acumen
• Administration and financial management capabilities
• Knowledge of retail management systems and computer proficiency
• Goal-oriented approach with multitasking capability
• Fluency in English; third language advantageous

Skills

Experience

Minimum 5 years in a Supervisor role within Fashion or Luxury Sales, with demonstrated exposure to ready-to-wear or fashion categories.

Education

Master's degree or equivalent is preferred.

Workplace

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.