Fendi Department Manager — Ladies Ready-to-Wear

Location
Employment Full-Time
Seniority Manager
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 12, 2026
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Fendi seeks a Department Manager — Ladies Ready-to-Wear in London to lead merchandising, sales and team performance at its Harrods boutique.

Overview

Fendi is an Italian luxury fashion house renowned for its craftsmanship in leather goods, ready-to-wear and haute couture. The maison operates within the LVMH group and combines artisanal savoir-faire with a modern retail and clienteling approach, presenting flagship and boutique experiences in premium department stores and owned boutiques worldwide.

Role & Responsibilities

  • Drive department commercial performance by setting targets, monitoring KPIs and executing action plans to meet sales and profitability objectives.
  • Lead category merchandising: ensure stock availability, optimize assortment and proximity storage, and liaise with Stock Planning and Merchandising for replenishment of best sellers.
  • Deliver exceptional client experiences and implement clienteling and CRM initiatives to grow VIP and loyal customer relationships.
  • Maintain visual merchandising standards consistent with brand guidelines and align displays to sales performance.
  • Manage inventory accuracy and shrinkage within company standards; ensure merchandise is properly stored and maintained.
  • Coach, develop and organise the team: set individual objectives, conduct monthly performance reviews, deliver category training and delegate responsibilities according to business needs.
  • Monitor competitor activity and provide market feedback to the Store Manager; participate in ad-hoc clientele and store projects.

Qualifications

  • Minimum five years' supervisory experience in fashion or luxury retail, with direct exposure to womenswear or the relevant product category.
  • Proven leadership and people-management skills with experience setting team and individual targets.
  • Strong commercial acumen with experience analysing sales data and executing corrective action plans.
  • Excellent interpersonal and communication skills; ability to represent the brand to VIP clients.
  • High standards of personal presentation and professionalism.
  • Solid administration and financial literacy; competence with retail systems and general IT tools.
  • Goal-oriented, organised and able to manage multiple priorities under pressure.
  • Fluency in English; additional languages are an advantage.

Skills

Clienteling tools CRM implementation and utilisation Visual merchandising Inventory management and stock control Retail management systems Sales coaching and team development Commercial analysis and KPI management Strong communication and relationship-building skills

Experience

Minimum five years in a supervisory or senior sales role within fashion or luxury retail, with demonstrable exposure to ladies' ready-to-wear or a closely related category.

Education

Master's degree preferred; equivalent professional experience in luxury retail accepted.

Workplace

The successful candidate will be located in London, England, UK.

Culture

Fendi combines Roman artisan heritage with contemporary retail excellence and a global luxury network through LVMH. The in-store culture emphasises impeccable client service, meticulous visual standards and collaborative team development in high-footfall, prestige retail environments.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Category Manager — Womenswear», «Retail Department Lead — Ladies Ready-to-Wear», «Senior Sales Supervisor — Womenswear», «Head of Womenswear Department», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.