Fendi Department Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 10, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
Department Manager role at Fendi Abu Dhabi — lead category sales, operations, and team development in luxury retail.
Role & Responsibilities
- Lead and develop the department's business strategy, cultivating comprehensive understanding of the category and engaging all relevant stakeholders
- Monitor and achieve category department performance against established KPIs and financial targets
- Analyse category business performance, propose and implement action plans to improve results
- Set category performance targets for the team and individual contributors in collaboration with the Store Manager
- Monitor competitor trading activities and provide strategic feedback to Store Manager
- Leverage clienteling tools and CRM platforms to achieve department and store business goals
- Deliver exceptional customer service and implement clienteling activities across VIP and new clients
- Manage customer service quality to meet company standards and customer expectations
- Improve Mystery Shopper results through targeted action plans and quality enhancement initiatives
- Act as brand category ambassador, educating clients on product heritage and category expertise
- Ensure merchandise is properly displayed, stored, and maintained according to company standards
- Maintain inventory accuracy and shrink rates within established company parameters
- Report out-of-stock situations on bestsellers to Stock Planning and Merchandising teams
- Maintain visual merchandising consistency with corporate brand standards and optimize display impact
- Conduct monthly performance reviews and coaching sessions with team members
- Motivate the team to perform at optimal levels and meet individual and store objectives
- Organize and delegate responsibilities efficiently according to business needs
- Conduct category training and execute in-store training routines established by Store Manager
- Translate strategic business goals into concrete individual actions and performance objectives
Qualifications
- Minimum 5 years' supervisory experience in Fashion or Luxury Retail Sales
- Bachelor's Degree or equivalent qualification
- Fluent English proficiency
- Excellent relationship-building and interpersonal skills
- Strong selling and communication abilities
- Client-focused approach with demonstrated business acumen
- Proficiency in administration and financial analysis
- Proficiency in Retail Management Systems and core computer applications
- Demonstrated knowledge of and genuine passion for the fashion and luxury industry
Skills
Experience
Minimum 5 years in a supervisory role within Fashion or Luxury Retail Sales, with demonstrated exposure to relevant product categories and proven track record in category management and team leadership.
Education
Bachelor's Degree or equivalent qualification preferred.
Workplace
The successful candidate will be located in Abu Dhabi, Abu Dhabi, UAE.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Category Manager», «Sales Department Lead», «Retail Department Supervisor», «Store Category Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.