Fendi Client Development Director Europe
- Employment
- Full-Time
- Seniority
- Director
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 28, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
FENDI seeks Client Development Director Europe in Rome to lead European client strategy, CRM and VIC development across retail markets.
Role & Responsibilities
- Define and lead the European Client Development strategy in alignment with FENDI's overall business strategy, establishing clear priorities, frameworks and KPIs across client acquisition, engagement, retention, loyalty and VIC development
- Leverage client data, CRM analytics and market insights to identify growth opportunities and translate them into actionable business strategies, monitoring performance across Europe and ensuring measurable business impact and ROI
- Define the European vision and strategic framework for CRM and Clienteling, ensuring consistent adoption and best practices, while driving the evolution of client engagement through campaigns, events, community development and personalized experiences
- Ensure consistent and elevated FENDI client experience across physical and digital touchpoints throughout Europe
- Define and lead the European strategy for recruitment, development and retention of high-end clients and VICs, building a strong VIC culture across the retail network
- Oversee key European VIC initiatives and experiences, leveraging FENDI's Roman heritage and cultural identity to create distinctive client experiences
- Lead, develop and empower the Client Development team, with direct responsibility for Client Development Managers and Private Clients Relations Manager
- Partner with European Retail Managers and Store Managers to translate the European strategy into market and store-level action plans, driving capabilities and best-practice sharing across the retail network
- Build strong partnerships with Retail, Omnichannel, Digital, Marketing, Client Services and headquarters teams to ensure holistic and seamless client strategy execution
Qualifications
- Minimum 8 years' experience in Client Development, CRM, Retail, Omnichannel or a related function, ideally within luxury
- Proven experience leading client strategy across multiple markets and an international retail network
- Strong expertise in CRM, Clienteling, client engagement, Private Client Relations and VIC development
- Proven leadership and stakeholder management skills in a complex international environment
- Excellent analytical, communication and influencing skills
- Entrepreneurial, proactive and results-oriented mindset
- Passion for luxury, fashion, culture and evolving client behaviors
- Fluent in English; additional European languages are a plus
- Willingness to travel regularly across Europe
Skills
Experience
Minimum 8 years in Client Development, CRM, Retail, Omnichannel or related functions within the luxury sector, with proven track record of leading client strategy across multiple markets and international retail networks.
Education
Not specified.
Workplace
This position is based in Rome, Lazio, Italy.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «European Client Strategy Director», «Director of Client Engagement Europe», «Client Loyalty Director Europe», «Director of CRM & Clienteling Europe», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.