Fendi Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Achieve all Client Advisor key performance indicators and customer relationship management requirements
• Meet or exceed store, category, and individual sales targets
• Build and maintain client books through follow-up communications and relationship management to enhance clientele and drive revenue
• Assist with special requests including repairs, special orders, and returns management
• Maintain proficiency with POS systems and related software, ensuring accurate customer database updates
• Obtain and maintain comprehensive product knowledge and familiarity with brand heritage, company information, and competitive landscape
• Maintain professional appearance in accordance with FENDI dress code, grooming, and uniform standards
• Perform store maintenance functions and participate in visual merchandising standards under direction of visual merchandising and management
• Conduct opening and closing procedures as assigned, including morning team briefings
• Participate in the training and onboarding of new Client Advisors
• Adhere to all store policies, procedures, and loss prevention standards
• Maintain positive working relationships and open communication with store management, peers, and company personnel
• Serve as a brand ambassador, representing FENDI appropriately at all times

Qualifications

• Minimum 3 years of retail experience, with luxury retail background preferred
• Strong goal orientation and drive for results
• Excellent interpersonal and written communication skills
• Proficiency with POS systems and inventory management functions
• Ready-to-wear (RTW) experience preferred
• Multilingual capabilities preferred
• Ability to work effectively within a team environment
• Physical ability to lift boxes and carry weight up to 10 lbs
• Bachelor's degree or equivalent professional experience preferred

Skills

Experience

Minimum 3 years of retail experience, with luxury retail preferred. Ready-to-wear (RTW) background is advantageous.

Education

Bachelor's degree or equivalent professional experience preferred.

Workplace

Compensation

The base compensation for this position is USD 25 per hour.

Benefits

Medical insurance, dental and vision coverage, short and long-term disability, paid time off programs, holiday pay, employee discount and perks, 401(k) retirement plan with employer contribution, and bonus structure.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.