Fendi Client Advisor

About Fendi

Fendi is an Italian luxury fashion house renowned for its leather goods, ready-to-wear and haute couture, operating as part of the LVMH group. The Maison is recognised for its commitment to artisanal craftsmanship, distinct Roman heritage, and a client-focused retail experience across its global network of boutiques.

Role & Responsibilities

• Achieve and exceed individual, category and store sales targets while meeting all Client Advisor CRM and KPI requirements.
• Develop, maintain and grow a personal client book through proactive outreach, accurate CRM records and personalised clienteling using in-house systems.
• Deliver exceptional, bespoke client experiences in-store including product presentation, personalised recommendations and follow-through on special requests (repairs, special orders, returns).
• Operate POS and inventory-management functions accurately and update customer databases in a timely manner.
• Support visual merchandising standards and assist with merchandising, stocking and restocking to maintain boutique presentation.
• Participate in opening/closing procedures, morning team meetings and monthly team reviews; contribute to onboarding and training of new Client Advisors.
• Adhere strictly to store policies, loss prevention procedures, health & safety guidelines and Fendi grooming/dress-code standards.
• Maintain ongoing, professional communication with store management, peers and corporate teams to ensure operational excellence.

Qualifications

• Minimum three years of retail sales experience; luxury retail experience preferred.
• Proven track record of meeting sales targets with a strong drive for results and client acquisition.
• Excellent verbal and written communication skills; confident with client-facing correspondence.
• Proficient use of POS systems and inventory-management functions.
• Ready-to-wear (RTW) experience preferred; foreign language skills considered an asset.
• High school diploma or equivalent.
• Organisational aptitude, strong digital literacy and ability to work collaboratively within a team.
• Flexible availability including some evenings, weekends and holidays; ability to lift up to 10 lbs.

Skills

Experience

Minimum three years of retail sales experience; prior experience in luxury retail or premium ready-to-wear preferred.

Education

High School Diploma or equivalent

Workplace

Compensation

The base compensation for this position is CAD 22 per hour.

Benefits

Medical insurance; dental; vision; short and long-term disability; bonus structure/commission; paid time off and holiday pay; employee discount/perks; retirement plan with employer contribution (401k referenced).

Culture

The Maison cultivates a refined, client-centric retail culture that values craftsmanship, discretion and high standards of service. Employees are expected to embody the brand's elegant aesthetic while working collaboratively in a professional, performance-driven environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.