Fendi Client Advisor

About Fendi

Fendi is an Italian luxury fashion house renowned for its leather goods, ready-to-wear and artisanal craftsmanship. As a maison within the LVMH group, Fendi combines Roman heritage and high-fashion innovation with a global retail network and an emphasis on client service and product excellence.

Role & Responsibilities

• Deliver exceptional, high‑touch customer service and cultivate long‑term client relationships using in‑house clienteling tools and CRM.
• Achieve or exceed individual, category and store sales targets and meet Client Advisor critical metrics and CRM requirements.
• Manage and grow a personal client book; follow up on inquiries, requests and after‑sales matters including repairs, special orders and returns.
• Operate POS and inventory systems accurately; update customer database and maintain CRM records.
• Support store operations including receiving, stocking/restocking and routine maintenance tasks.
• Maintain FENDI dress code, grooming and presentation standards; act as a brand ambassador at all times.
• Support visual merchandising directives and assist VM and management in maintaining presentation standards.
• Participate in opening/closing duties and lead or attend morning team briefings as required.
• Coach and train new Client Advisors on product knowledge, store procedures and company policies.
• Adhere to loss prevention, health & safety and all store policies and procedures.

Qualifications

• Minimum three years of retail experience; experience in luxury retail or ready‑to‑wear boutiques preferred.
• High school diploma (minimum).
• Proven sales orientation with strong drive for results and the ability to meet targets.
• Excellent verbal and written communication skills; ability to maintain professional customer correspondence.
• Flexible availability including evenings, weekends and holidays.
• Organizational aptitude and strong digital literacy.
• Ability to use POS system and perform basic inventory management functions; comfortable with clienteling/CRM tools.
• Ability to lift and handle boxes up to ~10 lbs.
• Foreign language skills are a plus.

Skills

Experience

Minimum three years' retail experience; prior luxury or ready‑to‑wear boutique experience is preferred.

Education

High School Diploma (minimum)

Workplace

Benefits

Medical insurance; bonus structure; paid time off; holiday pay; 401(k) with automatic employee contribution (as stated).

Culture

Fendi combines Roman craftsmanship and contemporary design with a premium retail experience, placing strong emphasis on client service and product knowledge. The maison fosters a collaborative, high‑standards retail environment where employees represent the brand through impeccable presentation and attentive clienteling.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.