Fendi Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Achieve and exceed quantitative and qualitative KPIs and CRM targets for sales and customer engagement
• Meet and surpass individual and collective sales objectives across all product categories available in the boutique
• Develop and expand a personal client portfolio with a focus on customer retention and sustainable sales growth
• Deliver personalized client experiences through dedicated daily attention to relationship-building and customization
• Ensure comprehensive follow-up on all client requests to guarantee satisfaction and resolution
• Support special orders, after-sales service, and other client requests with professionalism
• Maintain accurate, precise, and complete client databases and tracking files at all times
• Master and leverage clienteling tools and systems, positioning oneself as an entrepreneur in customer relationship management
• Adhere to all internal policies and procedures
• Participate in visual merchandising activities, inventory management, and standard maintenance as required
• Stay informed of fashion industry trends and maintain expert knowledge of the House's heritage and collections to provide sophisticated client advice
• Communicate company news and updates to clients with accuracy and relevance
• Present a warm, elegant, and consistently professional image aligned with the House's dress code, grooming, and uniform guidelines
• Serve as a positive role model representing the brand appropriately at all times
• Identify and propose operational improvements in agreement with management to enhance personal performance and boutique organization
• Follow all safety and security protocols for personnel and assets

Qualifications

• Minimum 3–4 years of successful retail experience in a luxury craft house or similar heritage brand
• Demonstrated results-oriented mindset with strong focus on KPIs, metrics, and sales objectives
• Proactive initiative-taking and ability to identify and propose best practices
• Exceptional interpersonal and communication skills, both written and verbal
• Collaborative team player committed to fostering a respectful and supportive work environment
• Proficiency with mobile applications and client management systems
• Fluent English to communicate with international clients and colleagues across multiple regions
• Preference for a third language

Skills

Experience

Minimum 3 years of successful retail experience in a luxury craft house or similar heritage brand environment, with demonstrated ability to achieve and exceed sales targets and KPIs.

Education

Not specified

Workplace

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.