- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $23–26/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 3, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
The Fendi Client Advisor delivers outstanding customer service, exceeds sales goals, and creates a distinctive client experience through product knowledge and operational expertise. The role is permanent and full-time, based on-site in New York, with base compensation of $23–$26 hourly plus commission.
Role & Responsibilities
- Achieve all Client Advisor critical metrics and CRM requirements.
- Meet or exceed store, category, and individual sales goals.
- Follow store guidelines, policies, and procedures.
- Build and maintain client books; follow up on client concerns and inquiries, and maintain correspondence to develop clientele, strengthen relationships, and drive business.
- Assist with special requests, including repairs, special orders, and returns.
- Participate in store stocking and restocking.
- Use the POS system and other software accurately and proficiently as needed, and update the customer database.
- Develop product knowledge and knowledge of company information and history.
- Stay current on company news and familiar with the competition.
- Maintain a professional appearance and comply with Fendi dress, grooming, and uniform standards.
- Perform regular store maintenance as needed or assigned.
- Open or close the store as needed, including leading the morning team meeting.
- Assist in maintaining visual standards under the direction of Visual Merchandising, corporate, and management teams.
- Maintain open communication and positive relationships with store management, peers, and other company personnel.
- Serve as a positive role model and represent the brand appropriately.
- Participate in training new Client Advisors on product knowledge, store procedures, and company policies.
- Participate in and prepare for monthly team meetings.
- Adhere to loss-prevention standards and health and safety guidelines.
Qualifications
- At least 2 years of experience; luxury retail experience preferred.
- Results-driven and goal-oriented.
- Excellent verbal and written communication skills.
- Ability to use a POS system and its inventory management functions.
- Ready-to-wear experience preferred.
- Foreign language skills are a plus.
- Ability to work collaboratively in a team environment.
- Ability to lift boxes or weights up to 10 lbs.
- Minimum high school diploma.
- Strong organizational skills and digital literacy.
- Flexible availability, including some nights, weekends, and holidays.
Skills
Experience
At least 2 years; luxury retail experience preferred. The profile also specifies a minimum of 3 years.
Education
Minimum high school diploma.
Workplace
This position is based in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 23 to USD 26 per hour.
Benefits
Medical, dental, and vision insurance; short- and long-term disability; paid time off programs; holiday pay; employee discounts and perks; retirement plan with employer contribution; automatic employee contribution; bonus structure; commission.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Consultant», «Luxury Sales Advisor», «Retail Sales Associate», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.