Fendi Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Achieve Client Advisor performance metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow store guidelines, policies, and procedures.
• Build and maintain client books; follow up on client concerns and inquiries, and maintain correspondence to develop clientele, strengthen relationships, and drive business.
• Assist with special requests, including repairs, special orders, and returns.
• Participate in store stocking and restocking.
• Use the POS system and other software accurately and proficiently, and update the customer database.
• Develop product knowledge and knowledge of company information and history.
• Stay current on company news and remain familiar with competitors.
• Maintain a professional appearance and follow FENDI dress, grooming, and uniform standards.
• Perform store maintenance as needed or assigned.
• Open or close the store as needed, including participating in morning team meetings.
• Help maintain visual standards under the direction of Visual Merchandising, corporate, and management teams.
• Maintain open communication and positive relationships with store management, peers, and other company personnel.
• Serve as a positive role model and represent the brand appropriately.
• Help train new Client Advisors in product knowledge, store procedures, and company policies.
• Participate in and prepare for monthly team meetings.
• Follow loss-prevention standards and health and safety guidelines.

Qualifications

• At least 2 years of experience; luxury retail experience preferred. The role also states a minimum of 3 years’ experience.
• Strong results orientation and goal focus.
• Excellent verbal and written communication skills.
• Ability to use a POS system and its inventory management functions.
• Ready-to-wear (RTW) experience preferred.
• Foreign language skills are a plus.
• Ability to work collaboratively in a team environment.
• Ability to lift boxes or weights up to 10 lb.
• At least a high school diploma.
• Strong organizational skills and digital literacy.
• Flexible availability, including some nights, weekends, and holidays.

Skills

Experience

At least 2 years, with luxury retail experience preferred; the role also states a minimum of 3 years.

Education

Minimum high school diploma.

Benefits

Medical insurance, bonus structure, paid time off, holiday pay, 401(k), and automatic employee contribution.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.