Fendi Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements while meeting or exceeding store, category, and individual sales goals
• Build and maintain comprehensive client books, follow up on client concerns and inquiries, and maintain correspondence to strengthen relationships and drive repeat business
• Execute POS transactions with accuracy and maintain customer database information and inventory management
• Acquire and maintain current product knowledge, company history, competitive intelligence, and brand positioning
• Assist with special requests including repairs, special orders, and returns while adhering to all store policies and procedures
• Participate in stock rotation and merchandise presentation with guidance from visual merchandising and management
• Support opening and closing procedures including morning team meetings and store maintenance functions
• Maintain professional appearance in accordance with FENDI dress code and grooming standards
• Train and mentor new Client Advisors on product knowledge, store procedures, and company policies
• Ensure compliance with loss prevention standards and health and safety guidelines
• Maintain positive working relationships with management, peers, and cross-functional teams

Qualifications

• Minimum 3 years' retail experience with luxury goods preference
• Demonstrated expertise with POS systems and inventory management functions
• Strong communication skills in English, both verbal and written
• Experience with ready-to-wear merchandise preferred
• Multilingual capabilities highly valued
• Physical capability to lift boxes and merchandise weighing up to 10 pounds
• High School Diploma minimum

Skills

Experience

Minimum 3 years of retail experience in a luxury goods environment, with proven track record of exceeding sales targets and building lasting client relationships.

Education

High School Diploma or equivalent required.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 25 per hour.

Benefits

Medical insurance, bonus structure, paid time off, holiday pay, 401(k) with automatic employee contribution.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.