Fendi Client Advisor
About Fendi
Fendi, a distinguished name within the Fashion & Leather Goods sector, is renowned for its exquisite craftsmanship and innovative designs. As part of the LVMH conglomerate, Fendi benefits from the rich heritage and global influence of one of the world's leading luxury goods groups. The brand is committed to fostering an environment that encourages creativity and excellence, making it an esteemed employer in the luxury fashion industry.
Join Fendi in New York as a Client Advisor, providing exceptional customer service and achieving sales goals. Luxury retail experience preferred. Competitive compensation and benefits offered.
Role & Responsibilities
- Achieve all Client Advisor critical metrics and CRM requirements.
- Meet or exceed store, category, and individual sales goals.
- Build and maintain client books; follow-through with client concerns and inquiries.
- Assist with special requests, including repairs, special orders, and returns.
- Adhere to all store policies and procedures.
- Participate in stocking/restocking of the store.
- Proficiently use the POS system and update the customer database.
- Acquire and maintain product knowledge and company information.
- Maintain a professional appearance and adhere to Fendi's dress code.
- Perform regular store maintenance functions as needed.
- May be responsible for opening/closing the store and conducting morning meetings.
- Assist in maintaining visual standards as directed by VM, corporate, and management.
- Maintain open communication and positive relationships with store management and peers.
- Act as a positive role model, representing the brand appropriately.
- Participate in the training of new Client Advisors.
- Prepare for and participate in monthly team meetings.
- Adhere to loss prevention standards and health and safety guidelines.
Qualifications
- Minimum 3 years of experience, luxury retail preferred.
- Strong drive for results and goal-oriented.
- Excellent communication skills, both verbal and written.
- Proficiency in using POS systems and inventory management functions.
- Ready-to-Wear (RTW) experience preferred.
- Foreign language skills are a plus.
- Ability to work collaboratively in a team environment.
- Ability to lift boxes weighing up to 10 lbs.
- Minimum High School Diploma.
- Strong organizational and digital literacy skills.
- Flexible availability, including nights, weekends, and holidays.
Skills
Experience
A minimum of 3 years of experience in retail, with a preference for luxury retail environments.
Education
Minimum High School Diploma
Workplace
This position is based in New York, New York, USA, within easy reach of New York.
Compensation
The compensation for this position ranges from $22-$25 hourly, dependent upon the candidate’s relevant skills and experience.
Benefits
Fendi offers a comprehensive benefits package including medical, dental, and vision insurance, short and long-term disability, various paid time off programs, employee discounts, and a retirement plan with employer contribution.
Culture
Fendi is committed to creating an inclusive and diverse work environment where creativity and innovation thrive. As part of the LVMH group, Fendi values diversity and ensures equal opportunity for all employees, fostering a culture of respect and collaboration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.