Fendi Client Advisor
About Fendi
Fendi is an Italian luxury house renowned for its leather goods, fur, and ready-to-wear collections. As part of the LVMH Group, the brand combines Roman heritage and artisanal savoir‑faire with contemporary creativity, operating flagship boutiques and ateliers worldwide.
Fendi seeks a Client Advisor in Milan (Palazzo Fendi) on a contract to deliver exceptional luxury client experiences and achieve sales targets.
Role & Responsibilities
- Achieve individual sales targets and KPIs through proactive client engagement, upselling, cross‑selling and multiple selling across product categories.
- Develop and nurture a loyal client base by delivering a personalised, high‑touch client experience and implementing CRM strategies.
- Operate the retail management system for stock transfers, payments, stock inquiries and accurate customer database input.
- Maintain inventory accuracy by correctly receiving, displaying and storing merchandise in accordance with company guidelines.
- Ensure service quality and client satisfaction through professional conduct, impeccable image standards and attentive follow‑up.
Qualifications
- Minimum 3 years' experience in fashion or luxury retail sales (2–5 years preferred).
- Bachelor’s degree or equivalent is preferred.
- Fluent English.
- High standards of personal presentation and professional image.
- Strong selling, communication and relationship‑building skills.
Skills
Experience
Minimum 3 years' proven experience in fashion or luxury retail with a demonstrated ability to meet sales targets and manage high‑value client relationships.
Education
Bachelor’s degree or equivalent preferred.
Workplace
The role is situated in Milan, Lombardy, Italy.
Culture
The brand emphasises craftsmanship, creativity and refined client experiences, fostering a workplace where attention to detail and heritage are paramount. Teams operate with a high degree of professionalism and service orientation, reflecting the maison's luxury positioning and global standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Consultant», «Client Relations Advisor», «Boutique Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.