Fendi Client Advisor
Fendi seeks a Client Advisor in Milan (Palazzo Fendi) on a contract to deliver exceptional luxury client experiences and achieve sales targets.
Overview
Fendi is an Italian luxury house renowned for its leather goods, fur, and ready-to-wear collections. As part of the LVMH Group, the brand combines Roman heritage and artisanal savoir‑faire with contemporary creativity, operating flagship boutiques and ateliers worldwide.
Role & Responsibilities
- Achieve individual sales targets and KPIs through proactive client engagement, upselling, cross‑selling and multiple selling across product categories.
- Develop and nurture a loyal client base by delivering a personalised, high‑touch client experience and implementing CRM strategies.
- Operate the retail management system for stock transfers, payments, stock inquiries and accurate customer database input.
- Maintain inventory accuracy by correctly receiving, displaying and storing merchandise in accordance with company guidelines.
- Ensure service quality and client satisfaction through professional conduct, impeccable image standards and attentive follow‑up.
Qualifications
- Minimum 3 years' experience in fashion or luxury retail sales (2–5 years preferred).
- Bachelor’s degree or equivalent is preferred.
- Fluent English.
- High standards of personal presentation and professional image.
- Strong selling, communication and relationship‑building skills.
Skills
Experience
Minimum 3 years' proven experience in fashion or luxury retail with a demonstrated ability to meet sales targets and manage high‑value client relationships.
Education
Bachelor’s degree or equivalent preferred.
Workplace
The role is situated in Milan, Lombardy, Italy. There are currently 541 open positions in Milan on Cerulean, with 11 added recently. Within Lombardy, Cerulean currently features 564 open roles, including 11 recent additions. Across Italy, Cerulean lists 1.295 open roles — 27 of them newly added.
Culture
The brand emphasises craftsmanship, creativity and refined client experiences, fostering a workplace where attention to detail and heritage are paramount. Teams operate with a high degree of professionalism and service orientation, reflecting the maison's luxury positioning and global standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.