Fendi Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements
• Meet or exceed store, category, and individual sales goals
• Build and maintain client books; manage client concerns, inquiries, and correspondence to strengthen relationships and drive business growth
• Assist with special requests including repairs, special orders, and returns
• Execute proficient and accurate use of POS systems and software, maintaining and updating the customer database
• Acquire and demonstrate comprehensive product knowledge and company history
• Maintain professional appearance adhering to Fendi dress code, grooming, and uniform standards
• Perform store maintenance functions and participate in stocking and restocking activities
• Participate in opening and closing procedures, including morning team meetings
• Maintain visual merchandising standards in collaboration with VM, corporate guidelines, and management
• Maintain open and positive communication with store management, peers, and company personnel
• Serve as a positive role model representing the brand authentically
• Participate in training new Client Advisors on product knowledge, store procedures, and company policies
• Participate in and prepare for monthly team meetings
• Adhere to loss prevention and health and safety guidelines

Qualifications

• Minimum 3 years' experience in retail, with luxury retail preferred
• Strong drive for results and goal-oriented mindset
• Excellent communication skills both verbal and written
• Proficiency with POS systems and inventory management functions
• Experience with ready-to-wear (RTW) merchandise preferred
• Foreign language skills advantageous
• Ability to work collaboratively in a team environment
• Ability to lift boxes and carry weight up to 10 lbs
• Minimum High School Diploma
• Strong organizational skills and digital literacy
• Flexible availability including evenings, weekends, and holidays

Skills

Experience

Minimum 3 years of retail experience, preferably in the luxury sector. Ready-to-wear (RTW) experience is preferred. Foreign language proficiency is advantageous.

Education

Minimum High School Diploma required.

Workplace

Benefits

Medical insurance, bonus structure, paid time off, holiday pay, 401(k) with automatic employee contribution.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.