Fendi Client Advisor
Join Fendi in Manila as a Client Advisor, offering luxurious experiences in a dynamic environment. Apply now for this full-time role in the Philippines.
Overview
Fendi, an esteemed Italian luxury fashion house, is renowned for its exquisite craftsmanship and innovative designs. As part of the LVMH group, Fendi embodies a harmonious blend of tradition and modernity, offering a dynamic and inspiring work environment. The brand is committed to fostering a culture of diversity and inclusion, attracting individuals who are passionate about luxury fashion and eager to contribute to its legacy of excellence.
Role & Responsibilities
- Engage in upselling, cross-selling, and multiple selling across all product categories.
- Monitor individual sales performance and achieve set targets and KPIs.
- Provide customer feedback on products, particularly new launches.
- Strengthen customer relations and nurture a loyal client base using CRM tools.
- Ensure high-quality customer service with a personalized approach.
- Operate the Retail Pro Management system for stock transfers, payments, and customer database management.
- Perform store duties as assigned by management.
- Maintain inventory accuracy and display merchandise according to company guidelines.
- Ensure a safe and clean store environment and implement daily housekeeping.
- Maintain visual merchandising standards.
Qualifications
- Minimum 2 years of experience in the fashion or high-end luxury industry.
- Strong selling and communication skills.
- Excellent relationship-building and interpersonal skills.
- Customer-focused with a goal-oriented approach.
- Bilingual, with a third language as an advantage.
- Passionate about luxury goods and committed to retail hours.
- Knowledge of retail management systems.
Skills
Experience
Minimum of 2 years of related experience in the fashion or high-end luxury industry.
Workplace
This position is based in Manila, National Capital Region, Philippines. Cerulean lists 8 open roles in Manila. The broader National Capital Region area accounts for 14 active listings on Cerulean. In Philippines as a whole, Cerulean currently features 16 open positions.
Culture
Fendi is celebrated for its commitment to innovation while honoring its rich heritage. The brand fosters a collaborative and inclusive atmosphere, encouraging creativity and professional growth. Employees are valued for their unique contributions and are part of a global network that promotes cultural exchange and internal mobility.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.