Fendi Client Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 5, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
Fendi Client Advisor position in Madrid, Spain. Full-time luxury retail sales role requiring 5+ years fashion experience and fluent English/Spanish.
Role & Responsibilities
- Lead individual sales and achieve performance targets and KPIs
- Engage in upselling, cross-selling, and multiple selling across all product categories
- Strengthen customer relations and nurture a loyal FENDI customer base by implementing appropriate CRM tools
- Manage customer service quality to meet expectations through professional and individualized client engagement
- Operate retail management systems accurately for stock transfers, payments, stock inquiries, and customer database input
- Maintain inventory accuracy by receiving, displaying, and storing merchandise according to company guidelines
Qualifications
- 5-7 years' experience in fashion or luxury retail sales
- Bachelor's Degree or equivalent
- High personal image and grooming standards
- Strong selling and communication skills
- Excellent relationship-building abilities
- Exceptional customer service orientation
- Proficiency with computer systems and retail management platforms
- Goal-oriented approach with strong multitasking capabilities
- Knowledge of and passion for the fashion and luxury industry
Skills
Experience
Minimum 5 years of professional experience in fashion or luxury retail sales, demonstrating proven ability to achieve sales targets and manage premium client relationships.
Education
Bachelor's Degree or equivalent qualification
Workplace
This position is based in Madrid, Madrid, Spain.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Retail Associate», «Fashion Consultant», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.