Fendi Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 26, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
Fendi Client Advisor position in London Selfridges. Luxury retail sales role in leather goods and accessories, requires 3+ years retail experience.
Role & Responsibilities
- Engage in upselling, cross-selling, and multiple selling across all product categories
- Monitor individual sales performance and achieve KPIs set by Department and Store Management
- Provide customer feedback on products, particularly newly launched items
- Strengthen customer relations and nurture a loyal FENDI clientele using company CRM tools
- Implement CRM campaigns and set up one-on-one client appointments aligned with targets and guidelines
- Manage customer service quality to meet expectations through professional and personalized engagement
- Perform assigned store duties as directed by team leaders and management
- Operate the company Sales Management system for stock transfers, payments, stock inquiries, and customer database input
- Maintain inventory accuracy through proper receipt, display, and storage of merchandise per company guidelines
- Support store stock takes and cycle counts
- Maintain visual merchandising standards in accordance with company guidelines
- Ensure a safe and clean store environment and implement daily housekeeping duties
Qualifications
- Minimum 3 years' experience in retail fashion, with at least 1 year in luxury sales
- Category experience in leather goods and accessories
- Bachelor's degree or equivalent preferred
- Fluent English; knowledge of a second language is advantageous
- Strong selling and communication skills
- Excellent relationship-building abilities
- Strong customer service orientation
- Computer literacy and familiarity with retail management systems
Skills
Experience
Minimum 3 years in retail fashion, with at least 1 year of demonstrated experience in luxury sales environments. Category experience in leather goods and accessories is essential.
Education
Bachelor's degree or equivalent is preferred.
Workplace
This position is based in London, England, UK.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Style Consultant», «Retail Consultant», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.