Fendi Client Advisor
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 21, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
FENDI Client Advisor in London – luxury retail sales role with CRM management and customer relationship focus.
Role & Responsibilities
- Engage in upselling, cross-selling, and multiple selling across all product categories to maximize sales performance
- Monitor individual sales performance and achieve departmental KPIs set by management
- Provide customer feedback on products, particularly newly launched collections
- Strengthen customer relations and nurture a loyal FENDI client base using company CRM tools
- Implement CRM campaigns and schedule one-on-one appointments in accordance with targets and guidelines
- Manage customer service quality and exceed expectations through professional, personalized engagement
- Perform assigned store duties and correctly operate the company sales management system for stock transfers, payments, and customer database input
- Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines
- Support store stock takes and cycle-counts
- Maintain visual merchandising standards and ensure a safe, clean store environment
- Execute daily housekeeping duties and perform additional duties as reasonably required
Qualifications
- Minimum 3 years of retail experience in the fashion industry, with at least 1 year in luxury sales
- Bachelor's degree or equivalent preferred
- Fluent English; knowledge of a second language is advantageous
- Strong selling and communication skills
- Excellent interpersonal skills with a service-oriented mindset
- Self-reliant, friendly, and patient demeanor
Skills
Experience
Minimum 3 years in retail fashion, with at least 1 year specifically in luxury sales environments
Education
Bachelor's degree or equivalent preferred
Workplace
This position is based in London, England, UK.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Brand Ambassador», «Retail Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.