Fendi Client Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 3, 2026
About Fendi
Fendi is a Roman maison renowned for its craftsmanship in leather goods, fur and ready-to-wear and operates within the LVMH group. The brand combines artisanal savoir-faire with contemporary creativity and sustains a global network of flagship stores and boutiques.
Fendi is hiring a Client Advisor in London to deliver exceptional luxury client service, drive sales and manage store operations.
Role & Responsibilities
- Deliver exceptional, personalised luxury service to clients and represent the Fendi brand standards at all times.
- Achieve and exceed individual sales targets and KPIs through upselling, cross-selling and multiple selling across product categories.
- Build and nurture long-term client relationships using CRM tools; set up one-on-one appointments and execute CRM campaigns in line with brand guidelines.
- Provide customer feedback on products, including newly launched items, to inform merchandising and commercial decisions.
- Operate the Company Sales Management system for transactions, stock transfers, customer database input and related store processes.
- Maintain inventory accuracy: receive, display and store merchandise according to company procedures and support stock takes and cycle counts.
- Implement and maintain visual merchandising standards and ensure store housekeeping and safety requirements are met.
- Perform ad hoc store duties as directed by team leaders and management.
Qualifications
- Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.
- Bachelor’s degree or equivalent is preferred.
- Fluent in English; proficiency in a second language is an advantage.
- Impeccable personal presentation and adherence to brand image standards.
- Proven selling and communication skills, with strong customer-service orientation.
- Ability to multitask, work to targets and maintain professionalism under pressure.
Skills
Experience
Minimum three years’ experience in retail fashion, including at least one year of direct luxury sales experience.
Education
Bachelor’s degree preferred.
Workplace
This position is based in London, England, UK.
Culture
Fendi marries Roman heritage and haute craftsmanship with contemporary design energy. The workplace emphasises meticulous attention to detail, high service standards and collaborative, client-centric retail excellence within a fast-paced luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Consultant», «Retail Client Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.