Fendi Client Advisor — Leather Goods & Accessories
FENDI Client Advisor — Leather Goods & Accessories in London. Full‑time, permanent retail role at FENDI Selfridges focused on sales and clienteling.
Overview
FENDI is an Italian maison renowned for its artisanal leather goods, refined accessories and couture craftsmanship. Operating within the global luxury ecosystem, the brand is recognised for its distinctive creativity and client-focused retail savoir‑faire, and benefits from being part of a major luxury group that supports international development and rigorous quality standards.
Role & Responsibilities
- Deliver an exceptional, luxury-level client experience through personalised service, one-on-one appointments and professional clienteling.
- Achieve and exceed individual sales targets and KPIs through upselling, cross-selling and multiple-item selling across product categories.
- Develop and maintain long-term client relationships; implement CRM campaigns and accurately use Company CRM tools to manage appointments and client records.
- Operate the store’s sales management system for transactions, stock inquiries, transfers and customer database entries.
- Receive, present and store merchandise in accordance with brand guidelines to maintain inventory accuracy; support stock counts and cycle counts.
- Uphold in-store visual merchandising standards and perform daily housekeeping to ensure a safe, immaculate presentation.
- Provide product feedback to Department/Store Management, especially regarding new launches, and perform other duties as reasonably required by management.
Qualifications
- Minimum 5 years' experience in luxury retail (client advisor or sales role); demonstrable success meeting sales targets.
- Bachelor’s degree or equivalent is preferred.
- Fluent English; additional languages are a strong advantage.
- Strong interpersonal and communication skills with a polished professional image.
- Organised, goal-oriented, able to multitask under pressure while maintaining high service standards.
Skills
Experience
At least 5 years of experience in the retail fashion industry, ideally within luxury leather goods and accessories, with a proven track record of meeting individual sales targets and executing high-touch client service.
Education
Bachelor’s degree or equivalent preferred.
Workplace
This position is based in London, England, UK.
Culture
FENDI cultivates a couture-rooted, client-centric retail culture where craftsmanship, elegance and personalised service are paramount. The in-store environment is fast-paced and highly collaborative, rewarding commercial drive, refined presentation and deep product knowledge.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor — Leather Goods», «Client Relations Advisor», «Luxury Retail Associate», «Personal Shopping Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.