Fendi Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow store guidelines, policies, and procedures.
• Build and maintain client books; follow up on client concerns and inquiries; and maintain customer correspondence to build clientele, strengthen relationships, and drive business.
• Assist with special requests, including repairs, special orders, and returns.
• Participate in store stocking and replenishment.
• Use the POS system and other software accurately, including updating the customer database.
• Build knowledge of products, company information, and history; stay current on company news and familiar with competitors.
• Maintain a professional appearance and comply with FENDI dress, grooming, and uniform standards.
• Perform store maintenance as needed or assigned.
• Open or close the store as needed, including leading morning team meetings.
• Help maintain visual standards under the direction of Visual Merchandising, corporate, and management teams.
• Maintain ongoing communication and positive working relationships with store management, peers, and other company personnel.
• Act as a positive role model and represent the brand appropriately.
• Help train new Client Advisors in product knowledge, store procedures, and company policies.
• Participate in and prepare for monthly team meetings.
• Follow loss-prevention standards and health and safety guidelines.

Qualifications

• At least 2 years of experience; luxury retail experience preferred.
• At least 3 years of experience.
• Strong drive for results and goal orientation.
• Excellent verbal and written communication skills.
• Ability to use a POS system and its inventory-management functions.
• Ready-to-wear experience preferred.
• Foreign-language skills are a plus.
• Ability to work collaboratively in a team environment.
• Ability to lift boxes or weights up to 10 lb.
• Minimum high school diploma.
• Organizational skills and strong digital literacy.
• Flexible availability, including some nights, weekends, and holidays.

Skills

Experience

At least 2 years of experience; minimum 3 years of experience is also stated. Luxury retail experience preferred.

Education

Minimum high school diploma.

Compensation

The base compensation for this position ranges from USD 22 to USD 25 per hour.

Benefits

Commission; medical, dental, and vision insurance; short- and long-term disability; paid time off programs; holiday pay; employee discounts and perks; retirement plan with employer contribution; 401(k); automatic employee contribution.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.