Fendi Client Advisor

Overview

Fendi is an Italian maison renowned for its couture, ready-to-wear and leather goods and is part of the LVMH group. The brand combines Roman craftsmanship with contemporary innovation and maintains a global network of boutiques; as an employer it emphasizes product expertise, client service excellence and the preservation of artisanal standards across its retail operations.

Role & Responsibilities

• Achieve individual, category and store sales targets and meet all Client Advisor critical metrics and CRM requirements.
• Develop and maintain a book of clients through proactive outreach, personalized clienteling and accurate use of in-house clienteling tools and systems.
• Deliver exemplary luxury service by tailoring the in-store experience, responding to special requests (repairs, special orders, returns) and resolving client inquiries.
• Operate POS and inventory management functions accurately; update customer database and maintain CRM records.
• Support daily store operations including stocking/restocking, routine maintenance, opening/closing procedures and participation in morning team meetings.
• Assist in maintaining visual merchandising standards under direction from VM, corporate and store management.
• Adhere to store policies, loss prevention standards and health & safety guidelines.
• Participate in training of new Client Advisors and in monthly team meetings; act as a positive brand ambassador.

Qualifications

• Minimum 3 years' retail experience; luxury retail preferred.
• Proven track record of meeting sales goals and working to KPI/CRM targets.
• Excellent verbal and written communication skills and strong relationship-building capability.
• Proficiency with POS systems and inventory management functions.
• Ready-to-wear (RTW) experience preferred; foreign language skills considered a plus.
• Organizational aptitude and strong digital literacy.
• High school diploma or equivalent required.
• Ability to lift boxes/weights up to 10 lbs and availability to work nights, weekends and holidays.

Skills

Experience

Minimum 3 years of retail experience; luxury retail (house or boutique) preferred. Ready-to-wear experience is an advantage.

Education

High school diploma or equivalent.

Workplace

Compensation

The base compensation for this position is USD 24 per hour.

Benefits

Medical, dental and vision insurance; short- and long-term disability; paid time off programs and holiday pay; bonus structure/commission; 401(k)/retirement plan with employer contribution; employee discount/perks.

Culture

Fendi cultivates a boutique, client-focused retail culture that prizes craftsmanship, discretion and refined service. The Maison supports continuous product and sales training, collaborative teamwork in an upscale environment, and high standards of presentation and professionalism.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.