Fendi Client Advisor
- Location
- Kuala LumpurKuala LumpurMalaysia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 31, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
Client Advisor at Fendi in Kuala Lumpur, Malaysia. Luxury retail sales and customer relationship role with focus on performance targets and client engagement.
Role & Responsibilities
- Engage in upselling, cross-selling, and multiple selling across all product categories
- Monitor individual sales performance and achieve designated KPIs and performance targets
- Provide customer feedback on products, particularly newly launched items
- Strengthen customer relations and nurture a loyal Fendi clientele through CRM tool implementation
- Manage customer service quality to meet expectations with professional and individualized attention
- Operate POS and inventory management systems for stock transfers, payment processing, stock inquiries, and customer database input
- Perform assigned store duties as directed by team leaders and management
- Maintain inventory accuracy through proper receipt, display, and storage of merchandise according to company guidelines
- Maintain a safe, clean store environment and implement daily housekeeping protocols
- Uphold visual merchandising standards in accordance with company guidelines
- Provide constructive suggestions for improving internal processes and workflow
Qualifications
- Minimum 3 years of professional experience in fashion or high-end luxury retail
- Strong selling skills and demonstrated ability to achieve sales targets
- Proficiency with retail management systems and POS technology
- Bilingual capability, with a third language preferred
- Excellent customer service orientation with ability to deliver personalized client experiences
- Demonstrated ability to manage priorities and meet commitments aligned with organizational goals
- Ability to perform effectively under pressure and deliver results consistently
- Collaborative team player with strong interpersonal skills
Skills
Experience
Minimum 3 years of professional experience in fashion or high-end luxury retail environments, demonstrating strong selling acumen and customer engagement capabilities.
Education
Formal education requirements not specified; however, strong communication skills and retail product knowledge are essential.
Workplace
This position is based in Kuala Lumpur, Kuala Lumpur, Malaysia.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Retail Associate», «Client Relations Specialist», «Fashion Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.