Fendi Client Advisor
- Location
- Kuala LumpurKuala LumpurMalaysia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 18, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
Fendi Client Advisor position in Kuala Lumpur, Malaysia. Luxury retail sales role with client management and store operations responsibilities in a prestigious Italian fashion house.
Role & Responsibilities
- Engage in upselling, cross-selling, and multiple selling across all product categories to maximize transaction value
- Monitor individual sales performance and achieve assigned targets and KPIs
- Provide customer feedback on products, particularly newly launched collections
- Strengthen customer relations and nurture a loyal Fendi clientele through implementation of CRM tools
- Manage customer service quality to meet expectations through professional and personalized client interactions
- Correctly operate POS and inventory management systems for stock transfers, payments, inquiries, and customer database input
- Perform assigned store duties as directed by team leaders and management
- Maintain inventory accuracy through proper receipt, display, and storage of merchandise per company guidelines
- Maintain a safe and clean store environment and implement daily housekeeping protocols
- Maintain visual merchandising standards in alignment with company guidelines
- Provide meaningful suggestions for improvement of internal processes and workflow
Qualifications
- Minimum 2–3 years of related experience in fashion or high-end luxury retail
- Strong selling and consultative skills
- Proficiency with retail management systems and POS software
- Bilingual capability with fluency in a third language preferred
- Excellent grooming standards aligned with luxury brand expectations
- Demonstrated ability to manage priorities and meet commitments under pressure
- Team player with strong collaborative capabilities
- Passion for high-end luxury goods and willingness to commit to retail operating hours
Skills
Experience
Minimum 2–3 years of demonstrated experience in fashion retail or the high-end luxury goods sector, with proven success in client management and sales achievement.
Education
No formal educational qualifications specified; however, strong communication and organizational abilities are essential.
Workplace
This position is based in Kuala Lumpur, Kuala Lumpur, Malaysia.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Luxury Retail Associate», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.