Fendi Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements
• Meet or exceed store, category, and individual sales goals
• Build and maintain client books; provide follow-through on client concerns and inquiries
• Assist with special requests including repairs, special orders, and returns
• Maintain proficiency with POS system and update customer database accurately
• Acquire and maintain comprehensive product knowledge and brand history
• Participate in stocking, restocking, and regular store maintenance functions
• Assist with visual merchandising standards under direction from Visual Merchandise team and management
• May assume responsibility for opening or closing the store, including morning team meetings
• Maintain professional appearance and adhere to FENDI dress code and grooming standards
• Participate in training new Client Advisors on product knowledge, procedures, and company policies
• Adhere to loss prevention and health and safety guidelines
• Represent the brand appropriately and maintain positive relationships with colleagues and leadership

Qualifications

• Minimum 3 years of retail experience, with luxury retail preferred
• Strong goal-oriented drive with proven sales results
• Excellent verbal and written communication skills
• Proficiency with POS systems and inventory management functions
• Ready-to-Wear (RTW) experience preferred
• Foreign language skills a plus
• Ability to work collaboratively in a team environment
• Minimum High School Diploma
• Strong organizational and digital literacy skills
• Ability to lift and move boxes weighing up to 10 lbs
• Flexible availability including evenings, weekends, and holidays

Skills

Experience

Minimum 3 years of retail experience, with luxury retail sector preferred. Ready-to-Wear experience is advantageous.

Education

Minimum High School Diploma required.

Workplace

Benefits

Medical insurance, bonus structure, paid time off, holiday pay, 401(k) with automatic employee contribution.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.