Fendi Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements
• Meet or exceed store, category, and individual sales goals
• Build and maintain client books; follow-through with client concerns and inquiries to drive business and improve relationships
• Assist with special requests including repairs, special orders, and returns
• Maintain proficient and accurate use of POS system and other software while updating customer database
• Acquire and maintain product knowledge regarding company history and brand heritage
• Participate in stocking and restocking of inventory
• Keep up to date with company news and maintain awareness of competitive offerings
• Maintain professional appearance and adherence to FENDI dress code, grooming, and uniform standards
• May have responsibility for opening and closing the store, including morning team meetings
• Assist in maintaining visual merchandising standards with direction from visual merchandising, corporate, and management
• Maintain open and ongoing communication with store management, peers, and other company personnel
• Participate in training of new Client Advisors on product knowledge, store procedures, and company policies
• Adhere to loss prevention standards and health and safety guidelines

Qualifications

• Minimum 2 years of luxury retail experience
• Strong drive for results and goal orientation
• Excellent communication skills, both verbal and written
• Proficiency with POS systems and inventory management functions
• Ready-to-wear (RTW) experience preferred
• Foreign language skills a plus
• High School Diploma minimum
• Strong organizational and digital literacy skills
• Ability to lift boxes and weight up to 10 lbs
• Flexible availability including nights, weekends, and holidays

Skills

Experience

Minimum 2 years of experience in luxury retail; ready-to-wear experience is preferred.

Education

High School Diploma or equivalent

Workplace

Compensation

The base compensation for this position is USD 23 per hour.

Benefits

Medical insurance, dental coverage, vision coverage, short and long-term disability, paid time off programs, holiday pay, employee discount and perks, 401(k) retirement plan with automatic employer contribution, bonus structure

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.