Fendi Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Achieve Client Advisor critical metrics and CRM requirements, meeting or exceeding store, category, and individual sales goals
• Build and maintain client books, following through on client concerns and inquiries to drive business development and relationship longevity
• Manage special requests including repairs, special orders, and returns with professionalism and attention to detail
• Ensure proficient and accurate use of POS systems and related software, updating customer databases with precision
• Acquire and maintain comprehensive product knowledge, company history, and competitive landscape awareness
• Participate in inventory stocking and restocking activities to maintain store presentation standards
• Maintain visual merchandising standards in collaboration with visual merchandising management and store leadership
• Support the training and onboarding of new Client Advisors in product knowledge, store procedures, and company policies
• Adhere to all store policies, loss prevention standards, and health and safety guidelines
• Maintain professional appearance consistent with Fendi dress code, grooming, and uniform standards
• Participate in opening and closing procedures, including morning team meetings, as assigned
• Uphold open and positive communication with management, peers, and all levels of company personnel

Qualifications

• Minimum 3 years of retail experience, with luxury retail experience preferred
• Strong command of POS systems and inventory management functions
• Excellent verbal and written communication skills
• Ready-to-wear (RTW) retail experience preferred
• Ability to lift boxes and carry weight up to 10 lbs regularly
• Minimum High School Diploma or equivalent
• High organizational skills and strong digital literacy
• Flexibility to work evenings, weekends, and holidays as scheduled

Skills

Experience

Minimum 3 years of retail experience, with demonstrated success in a luxury retail environment preferred. Ready-to-wear or fashion retail background is advantageous.

Education

High School Diploma or equivalent required.

Workplace

Compensation

The base compensation for this position is USD 25 per hour.

Benefits

Medical, dental, and vision insurance; short and long-term disability coverage; paid time off programs; employee discount and perks; 401(k) retirement plan with automatic employer contribution; holiday pay; and bonus structure.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.