Fendi Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Deliver outstanding customer service and exceed sales goals through product knowledge and operational expertise, creating an exceptional client experience that reflects FENDI’s commitment to excellence.
• Achieve Client Advisor performance metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow store guidelines, policies, procedures, and loss-prevention standards.
• Build and maintain client books; follow up on client concerns and inquiries, and maintain correspondence to develop clientele, strengthen relationships, and drive business.
• Assist with special requests, including repairs, special orders, and returns.
• Participate in stocking and restocking the store.
• Use the POS system and other software accurately and proficiently, including updating the customer database.
• Develop knowledge of products, company information, and history; stay informed about company news and the competition.
• Maintain a professional appearance and follow FENDI dress-code, grooming, and uniform standards.
• Perform regular store maintenance as needed or assigned.
• Open or close the store as needed, including participating in morning team meetings.
• Help maintain visual standards under the direction of Visual Merchandising, corporate, and management teams.
• Maintain ongoing communication and positive relationships with store management, peers, and other company personnel.
• Serve as a positive role model and represent the brand appropriately.
• Help train new Client Advisors in product knowledge, store procedures, and company policies.
• Participate in and prepare for monthly team meetings.
• Follow all health and safety guidelines.

Qualifications

• At least 2 years of experience; luxury retail experience preferred.
• Strong drive for results and goal orientation.
• Excellent verbal and written communication skills.
• Ability to use a POS system and its inventory management functions.
• Ready-to-wear experience preferred.
• Foreign language skills are a plus.
• Ability to work collaboratively in a team environment.
• Ability to lift boxes or weights up to 10 lbs.
• Minimum high school diploma.
• Strong organizational skills and digital literacy.
• Flexible availability, including some nights, weekends, and holidays.

Skills

Experience

Minimum 2 years’ experience, with 3 years also stated; luxury retail preferred.

Education

Minimum high school diploma.

Benefits

Medical insurance, bonus structure, paid time off, holiday pay, 401(k), and automatic employee contribution.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.