Fendi Boutique Manager

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Uphold the Fendi corporate image and brand positioning, ensuring the store team aligns with Brand DNA values and luxury service standards
• Direct overall store sales performance through continuous optimization of customer service standards and systematic team development in product knowledge and selling skills
• Monitor and analyze team sales performance against key performance indicators, establishing and implementing targeted action plans with the Retail Manager to achieve sales objectives
• Analyze market context, competitive positioning, and emerging trends to identify business opportunities and recommend strategic initiatives that align with Company objectives and policies
• Maintain and cultivate excellent customer relationships, ensuring consistently high satisfaction levels and effective management of critical sales-related issues and customer claims
• Expand and sustain the external relations network, maintaining relationships with key partners and VIPs to promote customer loyalty and repeat business
• Lead team recruitment and selection activities in collaboration with the HR Manager, building a cohesive, motivated, and competent sales team
• Provide ongoing professional development and training to ensure team members maintain current luxury industry knowledge and career advancement alignment
• Communicate quantitative and qualitative targets to the store team, monitor achievement through monthly analysis and regular feedback, and conduct annual performance appraisals
• Coordinate shift planning and resource allocation with the Assistant Store Manager to ensure adequate staffing levels and workload management
• Oversee daily opening procedures and ensure the store complies with visual merchandising and maintenance guidelines, including product presentation, visual installations, and retail space organization
• Conduct daily, weekly, and monthly team meetings to communicate key messages, priorities, and store performance metrics while maintaining transparent two-way communication
• Enforce labor laws and sales regulations while maintaining full compliance with internal procedures and security protocols
• Manage administrative, accounting, and financial responsibilities in accordance with Fendi procedures
• Implement and enforce safety measures to protect both personnel and customers
• Oversee visual merchandising practices and standards, ensuring store windows, displays, and product presentation align with corporate and Central Visual guidelines
• Monitor sales trends and inventory performance, providing feedback to Visual Merchandisers, Buyers, and the Retail Manager on slow-moving items to optimize visual strategies
• Delegate and oversee execution of all corporate store procedures while maintaining strong communication with Logistics, Operations, and peer store locations
• Manage inventory and stockroom optimization, coordinating with the Stock Manager to ensure inventory aligns with sales potential
• Supervise inventory management activities including annual closings, category flash inventories, and fiscal inventory audits

Qualifications

• Proven retail management experience in a luxury goods environment, preferably with familiarity with Fendi brand heritage and positioning
• Demonstrated excellence in sales performance management and P&L accountability
• Strong leadership capability with experience building, motivating, and developing high-performing retail teams
• Exceptional customer service orientation with experience cultivating premium customer relationships and managing VIP clienteles
• Strong analytical and strategic planning skills with ability to interpret sales data, KPIs, and market trends
• Proficiency in retail systems, POS platforms, and inventory management tools
• Excellent written and verbal communication skills with ability to cascade company messaging to diverse teams
• Understanding of visual merchandising principles and retail space design
• Knowledge of labor law, retail regulations, and operational compliance standards

Skills

Experience

Minimum 5–7 years of retail management experience in luxury goods or prestige retail environments, with progressive responsibility for store operations, sales targets, team leadership, and client relationship management.

Education

Secondary education required; bachelor's degree in business, retail management, or related field preferred.

Workplace

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.