Fendi Assistant Store Manager

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Empower and support the retail team to perform at their highest level and meet individual and store objectives
• Support in-store training routines and on-boarding of new hires; assume Store Manager duties during their absence
• Supervise store personnel and implement company policies, including brand standards and grooming guidelines
• Identify, recruit, and develop retail talent in collaboration with store leadership
• Lead and mentor the team to build a positive, harmonious work environment and champion cross-functional collaboration
• Proactively assess and drive performance of team associates through coaching and sales leadership
• Demonstrate sales excellence by supporting customer journey, selling ceremony, client retention strategies, and cross-selling initiatives
• Build and maintain client books and schedule in-store appointments while meeting sales objectives
• Implement customer relationship management (CRM) tools and develop dedicated client relationships leveraging clienteling platforms
• Establish a client-centric store mentality to ensure exceptional service and proactively address customer concerns
• Partner with store leadership to communicate corporate strategy and business operations to the team
• Develop improvement action plans based on Mystery Shopper results and market trends feedback
• Collaborate with the Visual Merchandising Ambassador to ensure consistency with company visual standards
• Ensure accurate procedures for cash, credit card, and check processing; verify petty cash compliance with company policy
• Deliver morning briefs and ensure top store standards are consistently implemented
• Manage merchandise handling, display, storage, and maintenance; maintain inventory accuracy and shrink rates per company guidelines
• Complete opening and closing inventory counting duties as required

Qualifications

• Minimum 5 years of leadership experience in retail
• Minimum 3 years of experience in the luxury goods sector
• Proficiency with point-of-sale (POS) systems and inventory management functions
• Bachelor's degree or equivalent professional experience
• Ready-to-wear (RTW) merchandise knowledge preferred
• Foreign language capabilities a plus
• Ability to lift and carry boxes and merchandise up to 10 lbs

Skills

Experience

Minimum 5 years of leadership experience in retail, with at least 3 years in the luxury goods sector. Ready-to-wear (RTW) experience is preferred.

Education

Bachelor's degree or equivalent professional experience is preferred.

Workplace

Benefits

Medical insurance, bonus structure, paid time off, holiday pay, 401(k) with automatic employee contribution.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.