Fendi Assistant Store Manager
About Fendi
Fendi is a Roman maison renowned for its leather goods, ready-to-wear and artisanal craftsmanship. As part of the LVMH group, Fendi combines couture heritage with global retail operations and places strong emphasis on luxury client service, product excellence, and career development within a fast-paced, fashion-driven environment.
Fendi is hiring an Assistant Store Manager in Bal Harbour, FL to lead the boutique team, drive sales and deliver exceptional client experiences.
Role & Responsibilities
- Support the Store Manager in day-to-day leadership, assume full managerial responsibility in their absence, and help build succession plans and internal growth paths.
- Coach, develop and motivate store personnel; lead onboarding and in-store training routines to ensure the team meets individual and store objectives.
- Drive sales performance through clienteling, appointment management, cross-selling and by modelling an exemplary selling ceremony and client journey.
- Build and maintain client books, deploy CRM and clienteling tools, and cultivate long-term client relationships to maximise retention and revenue.
- Partner with Visual Merchandising to ensure store presentation meets company standards and aligns merchandising with sales performance.
- Oversee inventory handling and accuracy, enforce cycle count and opening/closing procedures, and support shrinkage control initiatives.
- Ensure compliance with cash, card and check processing procedures, maintain petty cash controls, and deliver daily operational briefs.
Qualifications
- Minimum 5 years of leadership experience in retail; at least 3 years in the luxury sector preferred.
- Proven track record of achieving sales targets and developing store teams.
- Strong verbal and written communication skills with a proactive, goal-oriented mindset.
- Proficiency with POS systems and inventory management functions; experience using CRM/clienteling tools.
- Bachelor’s degree or equivalent experience is a plus.
- Flexible availability including nights, weekends and holidays; ability to lift up to 10 lbs.
- Digital literacy and comfort adopting retail technology; foreign language skills considered an asset.
Skills
Experience
A minimum of five years' leadership experience in retail with at least three years in luxury retail is preferred. Demonstrated success in team development, clienteling and achieving sales targets.
Education
Bachelor’s degree or equivalent professional experience preferred.
Workplace
This position is based in Bal Harbour, Florida, USA, within easy reach of Miami.
Compensation
The base compensation for this position ranges from USD 90,000 to USD 115,000 per annum.
Benefits
Medical, dental and vision insurance; short- and long-term disability; bonus structure; paid time off and holiday pay; 401(k) retirement plan with employer contribution; employee discount/perks.
Culture
Fendi fosters a culture anchored in craftsmanship, creativity and meticulous client service typical of a luxury maison. The retail environment emphasizes professional development, collaborative teamwork and high standards of presentation and customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Assistant Boutique Manager», «Retail Assistant Manager», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.