FACES Store Supervisor

About FACES

Part of Chalhoub Group, FACES is a specialist beauty retailer in the Middle East, bringing together international and regional names in fragrance, skincare and makeup. Its identity combines an understanding of local beauty preferences with a contemporary, discovery-led approach to retail. As an employer, FACES offers a setting where beauty expertise, personalised service and commercial awareness intersect, with roles spanning retail operations, merchandising, marketing and digital commerce. Professionals contribute to an evolving customer experience across stores and online, representing a diverse brand portfolio while working within a group deeply established in the region’s luxury and beauty landscape.

Role & Responsibilities

• Drive store sales and KPIs by leading the team and maximizing business opportunities.
• Lead, coach, and motivate the team to achieve targets and maintain a positive, high-performing environment.
• Ensure excellent customer service by building strong customer relationships, managing VIP clients, and handling complaints effectively.
• Drive sales through effective selling, upselling, cross-selling, clienteling, and building customer loyalty.
• Monitor team performance, provide feedback, and support team members’ development and growth.
• Ensure proper staff scheduling, floor coverage, grooming, and adherence to brand standards.
• Maintain high standards of visual merchandising, store presentation, cleanliness, and stock availability.
• Oversee stock management, inventory accuracy, and e-commerce order fulfilment where applicable.
• Ensure compliance with company policies, retail procedures, health and safety, and security standards.
• Stay informed about beauty trends, products, and competitors, and share relevant market insights with the team.
• Use available digital tools and platforms to enhance the customer experience and drive sales.
• Support store projects, brand activations, and other business initiatives as required.

Qualifications

• Previous experience as a Supervisor or Manager in beauty, cosmetics, fashion, luxury, or premium retail.
• Flexibility to work retail shifts, weekends, and public holidays.
• Flexibility to work across different locations within Greater Cairo, based on business needs.
• Strong track record of achieving sales targets and KPIs.
• Strong customer service and relationship-building skills, with a focus on VIP clients and customer loyalty.
• Good knowledge of beauty products, trends, and retail selling techniques.
• Strong communication, coaching, and problem-solving skills.
• Good understanding of store operations, stock management, and visual merchandising.
• Comfort using POS systems and digital tools.
• Strong commercial mindset and ability to identify and maximize sales opportunities.
• Good English and communication skills.

Skills

Benefits

Health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. Learning and development opportunities and exposure to different assignments through internal mobility are also offered.

Culture

FACES’ workplace culture is shaped by the dynamic world of beauty retail, bringing together product expertise, creativity and attentive customer service. Its teams work in a brand-rich environment where collaboration, an understanding of diverse beauty preferences and the ability to turn emerging trends into personalised advice are central to the employee experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.