- Location
- Cairo Cairo Governorate Egypt
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 9, 2026
About FACES
Part of Chalhoub Group, FACES is a specialist beauty retailer in the Middle East, bringing together international and regional names in fragrance, skincare and makeup. Its identity combines an understanding of local beauty preferences with a contemporary, discovery-led approach to retail. As an employer, FACES offers a setting where beauty expertise, personalised service and commercial awareness intersect, with roles spanning retail operations, merchandising, marketing and digital commerce. Professionals contribute to an evolving customer experience across stores and online, representing a diverse brand portfolio while working within a group deeply established in the region’s luxury and beauty landscape.
FACES seeks a commercially driven Retail Manager to lead its 11-store network across Cairo, Alexandria and the North Coast, driving commercial performance, operational excellence and customer experience in a multi-brand beauty environment. The role leads store teams and managers, oversees P&L and omnichannel operations, and collaborates across functions and with brand partners. It requires at least 5 years of managerial experience in beauty retail.
Role & Responsibilities
- Lead the commercial and operational performance of the retail network, achieving sales targets, profitability and customer experience objectives.
- Coach, develop and empower Store Managers and retail teams, fostering accountability, engagement and high performance.
- Manage and monitor retail P&L performance, including sales, margins, discounts, budgets and profitability.
- Analyze weekly and monthly sales results, operational KPIs, market trends and competitor activity; identify opportunities and implement corrective actions.
- Drive operational excellence across stores, ensuring compliance with brand guidelines, visual merchandising standards and service expectations.
- Collaborate with Supply Chain and Merchandising to optimize stock availability, replenishment, inventory levels and sell-out performance.
- Partner with Marketing, Training, HR and other internal stakeholders to execute commercial initiatives, promotional calendars and customer experience strategies.
- Build effective relationships with brand partners and suppliers in a multi-brand retail environment.
- Oversee omnichannel operations, including e-commerce fulfilment and Click & Collect services.
- Support the development of store leadership capabilities and the evolution of the retail structure.
Qualifications
- At least 5 years of managerial experience within beauty retail, ideally in a multi-brand environment.
- Proven experience as a Retail Manager or Area Manager, overseeing multiple stores and managing teams through direct reports.
- Strong commercial and financial acumen, with hands-on experience managing P&L, sales performance, budgets and profitability.
- Demonstrated ability to lead, coach and develop large retail teams while driving performance and accountability.
- Strong understanding of retail operations, stock management, visual merchandising and customer experience.
- Excellent stakeholder management and influencing skills, with the ability to collaborate across functions, brands and suppliers.
- Strong analytical capabilities, with the ability to translate performance data into actionable commercial decisions.
- Proactive, hands-on leadership style, with strong attention to detail and a passion for operational excellence.
Skills
Experience
At least 5 years of managerial experience within beauty retail.
Workplace
The role is situated in Cairo, Cairo Governorate, Egypt.
Explore jobs in Egypt.
Benefits
Health care, child education contribution, remote and flexible working policies, exclusive employee discounts, learning and development opportunities, exposure to different assignments and internal mobility opportunities.
Culture
FACES’ workplace culture is shaped by the dynamic world of beauty retail, bringing together product expertise, creativity and attentive customer service. Its teams work in a brand-rich environment where collaboration, an understanding of diverse beauty preferences and the ability to turn emerging trends into personalised advice are central to the employee experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.