FACES Beauty Consultant

About FACES

Part of Chalhoub Group, FACES is a specialist beauty retailer in the Middle East, bringing together international and regional names in fragrance, skincare and makeup. Its identity combines an understanding of local beauty preferences with a contemporary, discovery-led approach to retail. As an employer, FACES offers a setting where beauty expertise, personalised service and commercial awareness intersect, with roles spanning retail operations, merchandising, marketing and digital commerce. Professionals contribute to an evolving customer experience across stores and online, representing a diverse brand portfolio while working within a group deeply established in the region’s luxury and beauty landscape.

Role & Responsibilities

• Drive the business and represent the brand by communicating its values and philosophy in interactions with customers and team members.
• Achieve individual and collective sales targets while following sales and operational policies and procedures.
• Maintain an accurate customer database to build relationships and identify future selling opportunities.
• Promote the MUSE loyalty program, increase enrollment, and acquire new customers.
• Promote the brand’s online offerings and activities, including its website, app, and social media, when applicable.
• Build strong relationships with customers and store management to support smooth store operations and future growth.
• Participate in brand events inside or outside the store when required.
• Keep up to date with trends, products, and competitors.
• Deliver an exceptional customer experience across physical and digital touchpoints by building rapport, sharing product knowledge and expert advice, and responding proactively to customers’ needs, interests, and preferences.
• Use storytelling to enrich the customer experience through education and entertainment.
• Demonstrate the use and benefits of brands and products in line with retail policies.
• Use clienteling techniques and tools, including messaging and virtual shopping appointments, to build trusted one-to-one customer relationships and drive loyalty.
• Maintain operating standards by replenishing stock and organizing displays in accordance with the brand’s visual merchandising guidelines.
• Prepare and process store-fulfilled e-commerce orders within set service-level agreements for time and quality.
• Report stock shortages using the stock order form.
• Use available technology tools, including the Clienteling app and OMS, to enhance the customer experience in and outside the store.
• Maintain counter cleanliness, replenish stock, support new product launches and promotions, and maintain high grooming standards.

Skills

Benefits

Health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. Learning and development opportunities, exposure to different assignments, and internal mobility are also offered.

Culture

FACES’ workplace culture is shaped by the dynamic world of beauty retail, bringing together product expertise, creativity and attentive customer service. Its teams work in a brand-rich environment where collaboration, an understanding of diverse beauty preferences and the ability to turn emerging trends into personalised advice are central to the employee experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.