Estée Lauder Terminal Coordinator

About Estée Lauder

Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.

Role & Responsibilities

• Own and deliver terminal-level sales targets and KPIs, including Retail Sales, ATV, IPT, and Conversion.
• Translate brand strategy into actionable in-store plans.
• Identify opportunities linked to passenger flow, nationalities, and flight profiles.
• Lead the execution of events, animations, and peak-trading strategies.
• Drive cross-brand synergy to maximise total category performance.
• Build a deep understanding of passenger volumes and trends.
• Analyse flight schedules, delays, and cancellations.
• Identify peak-trading windows.
• Optimise staff deployment and coverage based on demand.
• Respond in real time to operational changes and trading conditions.
• Build strong relationships with retail partners and store leadership.
• Negotiate additional space, visibility, and brand positioning.
• Drive promotional opportunities and activations.
• Act as the central Estée Lauder Companies representative within the terminal.
• Lead and balance the priorities of Estée Lauder, Clinique, and La Mer.
• Ensure clear brand differentiation and execution standards.
• Maximise cross-selling and trade-up opportunities.
• Align teams to deliver brand-specific objectives within one terminal strategy.
• Lead and develop Beauty Advisors.
• Ensure teams deliver exceptional customer service and consultation.
• Drive performance through coaching, feedback, and clear direction.
• Maintain strong engagement and accountability across all teams.
• Analyse performance against target and the previous year.
• Identify risks and opportunities across brands and categories.
• Create and implement terminal-level action plans.
• Ensure excellent execution across promotions, merchandising, and stock.
• Monitor stock availability, highlight out-of-stock risks, and work with retail partners to support replenishment and minimise lost sales.
• Act as the communication hub across brands, retailers, and teams.
• Deliver clear daily direction and performance updates.
• Ensure ongoing alignment across all stakeholders.

Qualifications

• Strong commercial mindset focused on growth and results.
• Deep understanding of terminal dynamics, including passenger volumes, flights, and trends.
• Ability to build and influence stakeholder relationships.
• Confidence managing multiple brands and team members simultaneously.
• Exceptional communication and leadership capability.

Skills

Culture

Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.