- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $18–23/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder
Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.
Estée Lauder seeks a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring smooth, efficient store operations. This supervisory position combines coaching and mentoring of the sales team with hands-on retail responsibilities including cash reconciliation, store opening and closing, and delivery of inspirational, personalized customer service. The ideal candidate will be an ambitious self-starter with previous retail experience seeking first supervisory responsibilities and a career path within prestige beauty.
Role & Responsibilities
- Lead and mentor sales team members to model and demonstrate exceptional, personalized customer service behaviors aligned with company standards
- Carry out daily cash handling and reconciliation at the start and end of shifts
- Execute store opening and closing procedures on a rotational basis, including security and inventory protocols
- Support Store Manager and Assistant Manager in achieving sales targets and maintaining service quality
- Coach team members to improve performance in sales and customer engagement metrics
- Maintain store visual merchandising and operational standards throughout shifts
Qualifications
- Proven retail experience, preferably in cosmetics or beauty retail
- Demonstrated ability to provide inspirational, authentic and personalized customer service
- Previous supervisory or team lead experience with coaching and mentoring capability
- Experience with retail point-of-sale (POS) software systems
- Retail operations experience including cash reconciliation is desirable
- Ability to work flexibly, including days, nights, weekends and special events
- Legal right to live and work in the United States
Skills
Experience
Previous retail experience, preferably within cosmetics or beauty. Prior supervisory or team lead experience involving coaching and mentoring others to achieve sales and customer service targets is desirable. Experience with retail operations, cash reconciliation, and store opening/closing procedures is advantageous.
Education
No formal educational requirements specified; retail training and development programs provided by the company.
Workplace
This position is based in Sunbury, Ohio, USA, within easy reach of Columbus.
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Compensation
The base compensation for this position ranges from USD 18 to USD 23 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance); wellness and family support programs; life and disability insurance; retirement savings plans; paid leave programs; education-related programs; paid holidays and vacation time; eligibility for bonus program.
Culture
Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Shift Leader», «Store Operations Associate», «Sales Floor Supervisor», «Retail Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.