Estée Lauder Counter Manager

About Estée Lauder

Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.

Estée Lauder seeks a dynamic Counter Manager to lead and develop a team of Sales Associates at a prestige beauty counter, driving achievement of sales, customer service, and operational targets. The successful candidate will function as chief executive of their store environment, executing strategic business plans to attract and retain customers through targeted initiatives, impactful in-store events, and exceptional relationship management. This role offers exposure to business planning, consumer insights, event management, and customer relationship management—essential competencies for progression within the luxury beauty sector.

Role & Responsibilities

• Lead and coach a team of Sales Associates to meet sales targets and customer service objectives
• Develop and execute strategic business plans with focus on customer acquisition and retention
• Manage store operations and ensure adherence to company standards and procedures
• Organize and execute impactful in-store promotional events and marketing initiatives
• Maintain comprehensive customer relationship management and loyalty programmes
• Recruit, onboard, and develop high-performing team members
• Monitor financial performance and manage store resources effectively
• Conduct regular team performance reviews and provide constructive feedback

Qualifications

• Effective verbal and written communication skills with excellent interpersonal abilities
• Proven customer service excellence and ability to handle complex situations with diplomacy
• Results-oriented mindset with demonstrated drive to meet objectives and performance standards
• Ability to sense others' development needs and strengthen their capabilities
• Proficiency in anticipating and meeting customer needs
• Strong team leadership qualities including respect, cooperation, and accountability
• High attention to detail with excellent organisational skills
• Ability to work both autonomously and collaboratively within a team environment
• Retail sales experience with demonstrated team leadership
• Working knowledge of computerised systems, email, and Microsoft Excel

Skills

Experience

Proven track record in retail sales management, with team leadership experience in a fast-paced retail or prestige beauty environment. Demonstrated experience in strategic planning and execution, with ability to develop and manage business plans. Background in financial management and resource allocation desirable.

Education

No specific educational requirement stated; business or retail management qualification preferred but not mandatory.

Culture

Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.