Estée Lauder Counter Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Estée Lauder Counter Manager at M&S Brooklands, Weybridge. Lead a prestige beauty sales team and drive store performance.
Role & Responsibilities
- Lead and coach a team of Sales Associates to meet sales targets and customer service objectives
- Develop and execute strategic business plans with focus on customer acquisition and retention
- Manage store operations and ensure adherence to company standards and procedures
- Organize and execute impactful in-store promotional events and marketing initiatives
- Maintain comprehensive customer relationship management and loyalty programmes
- Recruit, onboard, and develop high-performing team members
- Monitor financial performance and manage store resources effectively
- Conduct regular team performance reviews and provide constructive feedback
Qualifications
- Effective verbal and written communication skills with excellent interpersonal abilities
- Proven customer service excellence and ability to handle complex situations with diplomacy
- Results-oriented mindset with demonstrated drive to meet objectives and performance standards
- Ability to sense others' development needs and strengthen their capabilities
- Proficiency in anticipating and meeting customer needs
- Strong team leadership qualities including respect, cooperation, and accountability
- High attention to detail with excellent organisational skills
- Ability to work both autonomously and collaboratively within a team environment
- Retail sales experience with demonstrated team leadership
- Working knowledge of computerised systems, email, and Microsoft Excel
Skills
Experience
Proven track record in retail sales management, with team leadership experience in a fast-paced retail or prestige beauty environment. Demonstrated experience in strategic planning and execution, with ability to develop and manage business plans. Background in financial management and resource allocation desirable.
Education
No specific educational requirement stated; business or retail management qualification preferred but not mandatory.
Workplace
The successful candidate will be located in Weybridge, Surrey, UK, with easy access to London.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Retail Store Manager», «Sales Team Lead», «Point of Sale Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.