Estée Lauder Counter Manager

About Estée Lauder

Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.

A dynamic Counter Manager is sought to lead and coach a team of Sales Associates within a prestige beauty retail environment, driving sales, customer service, and operational performance. The role offers full accountability for business planning, customer acquisition and retention through strategic events, customer relationship management, and team leadership. This first-level management position provides exposure to business planning, consumer insights, event management, and front-line marketing—foundational competencies for advancement within the luxury beauty sector.

Role & Responsibilities

• Lead, coach, and develop Sales Associates to achieve sales targets, customer service standards, and operational objectives
• Create and execute agile business plans focused on customer acquisition and retention through strategic targeting and in-store events
• Manage customer relationship initiatives and deliver exceptional service in a luxury beauty environment
• Oversee team performance and hold team members accountable to performance standards
• Manage financial plans and allocate resources effectively
• Conduct in-store events and marketing activities to drive customer engagement
• Maintain high standards of product knowledge and visual merchandising at the counter

Qualifications

• Proven retail sales experience
• Demonstrated team leadership capabilities
• Strategic planning and execution experience
• Ability to develop and manage financial plans
• Proficiency with computerized systems including email and Microsoft Excel
• Excellent verbal and written communication skills
• Quality customer service skills with ability to handle challenging situations diplomatically
• High attention to detail and organizational abilities
• Ability to work autonomously while contributing effectively to team objectives

Skills

Experience

Proven retail sales leadership experience in a fast-paced environment with demonstrated success in team management and business development. Experience managing store or counter operations and achieving sales targets is essential.

Education

No specific formal educational qualification stated; retail management experience is prioritized over formal credentials.

Culture

Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.