- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder
Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.
Estée Lauder seeks a dynamic Counter Manager to lead, coach, and develop a high-performing sales team whilst driving achievement of sales, customer service, and operational targets in a fast-paced prestige beauty retail environment. This first-level management role offers full accountability for business planning, customer acquisition and retention, in-store event execution, relationship management, and team development—positioning the successful candidate as the Chief Executive Officer of the counter. The position provides comprehensive exposure to strategic planning, consumer insights, event management, and customer relationship management, offering a clear pathway to advancement within the beauty industry.
Role & Responsibilities
- Lead and coach a team of Sales Associates to achieve sales targets, customer service standards, and operational objectives
- Develop and execute strategic business plans focused on customer acquisition, retention, and revenue growth
- Plan, coordinate, and deliver impactful in-store events and promotional activities to drive consumer engagement
- Manage customer relationship management initiatives and ensure exceptional service delivery at all times
- Recruit, train, mentor, and develop team members to reach their full potential and advance their careers
- Monitor team performance, provide constructive feedback, and hold team members accountable to standards
- Manage inventory, stock levels, and operational logistics to maintain efficient counter operations
- Utilize consumer insights and market data to inform strategic decision-making and targeting
- Foster a culture of diversity, respect, and collaboration within the counter team
- Build and maintain extensive informal networks to support business objectives
Qualifications
- Proven retail sales experience with demonstrable success in customer relationship management
- Established leadership and coaching experience within a fast-paced retail environment
- Demonstrated ability to develop and execute strategic business plans
- Strong competency in financial planning, budgeting, and resource management
- Proficiency with computerized systems, Microsoft Excel, and email platforms
- Exceptional verbal and written communication skills
- Superior interpersonal and customer service abilities
- Strong attention to detail and advanced organizational skills
- Ability to work both autonomously and as an effective team contributor
- Capability to anticipate and proactively address customer and team needs
Skills
Experience
Proven leadership and business management experience gained in a fast-paced retail environment. Retail sales background with exposure to team management and strategic planning. Experience in driving sales targets, customer retention, and operational excellence within a luxury or prestige beauty setting is highly valued.
Education
No specific educational requirements stated; retail and management experience valued above formal credentials.
Workplace
The successful candidate will be located in São Paulo, São Paulo, Brazil.
Explore jobs in Brazil.
Culture
Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Cosmetics Counter Lead», «Retail Counter Supervisor», «Sales Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.