Estée Lauder Counter Manager
- Location
- SantiagoMetropolitan RegionChile
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Estée Lauder Counter Manager role in Santiago. Lead beauty counter sales team, drive customer engagement, and develop business strategy in prestige retail.
Role & Responsibilities
- Lead, coach, and develop Sales Associates team to achieve sales, customer service, and operational targets
- Create and execute an agile business plan focused on strategic customer targeting and retention
- Plan and deliver impactful in-store events and customer engagement initiatives
- Manage customer relationship management strategies to build loyalty and repeat business
- Hold team members accountable to performance standards while providing support and development
- Build and maintain extensive informal networks with customers and stakeholders
- Execute front-line marketing strategies to drive foot traffic and brand awareness
- Manage counter financials and resources to meet budget objectives
Qualifications
- Proven retail sales experience
- Demonstrated team leadership and coaching capability
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Excellent verbal and written communication skills
- Superior customer service orientation and interpersonal skills
- Proficiency with computerised systems, email, and Microsoft Excel
- High attention to detail and strong organisational skills
- Ability to handle difficult customer service situations with diplomacy and discretion
Skills
Experience
Proven leadership, coaching, and business management skills gained in a fast-paced retail environment. Experience in strategic planning and execution, along with demonstrated ability to build and manage high-performing retail teams.
Education
No specific educational qualification stated; retail sales experience and team leadership capability are primary requirements.
Workplace
This position is based in Santiago, Metropolitan Region, Chile.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Prestige Beauty Manager», «Sales Counter Supervisor», «Beauty Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.