Estée Lauder Counter Manager

About Estée Lauder

Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.

Estée Lauder seeks a dynamic Counter Manager to lead, coach, and develop a Sales Associates team to achieve all sales, customer service, and operational targets at a prestige beauty counter. This first-line management role provides exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing—all foundational skills for career progression within the prestige beauty industry. The successful candidate will take full accountability for counter performance, including strategic customer acquisition and retention, in-store events, and team leadership.

Role & Responsibilities

• Lead, coach, and develop Sales Associates team to achieve sales, customer service, and operational targets
• Create and execute an agile business plan focused on strategic customer targeting and retention
• Plan and deliver impactful in-store events and customer engagement initiatives
• Manage customer relationship management strategies to build loyalty and repeat business
• Hold team members accountable to performance standards while providing support and development
• Build and maintain extensive informal networks with customers and stakeholders
• Execute front-line marketing strategies to drive foot traffic and brand awareness
• Manage counter financials and resources to meet budget objectives

Qualifications

• Proven retail sales experience
• Demonstrated team leadership and coaching capability
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Excellent verbal and written communication skills
• Superior customer service orientation and interpersonal skills
• Proficiency with computerised systems, email, and Microsoft Excel
• High attention to detail and strong organisational skills
• Ability to handle difficult customer service situations with diplomacy and discretion

Skills

Experience

Proven leadership, coaching, and business management skills gained in a fast-paced retail environment. Experience in strategic planning and execution, along with demonstrated ability to build and manage high-performing retail teams.

Education

No specific educational qualification stated; retail sales experience and team leadership capability are primary requirements.

Culture

Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.