Estée Lauder Counter Manager

About Estée Lauder

Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.

Estée Lauder seeks an inspiring Counter Manager to lead and develop a sales team at a Boots location, driving achievement of sales, customer service, and operational targets. The role encompasses total accountability for business planning, customer retention through strategic events and relationship management, and team leadership. This position represents a pathway to executive retail roles within the prestige beauty sector, offering exposure to business planning, consumer insights, and customer relationship management.

Role & Responsibilities

• Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets
• Create and execute an agile business plan incorporating strategic customer targeting and in-store events
• Drive customer acquisition and retention through exceptional customer relationship management
• Hold team members accountable to performance standards while fostering high engagement
• Manage point-of-sale operations and maintain detailed organizational records
• Anticipate and meet customer needs in all situations, including complex service scenarios
• Cultivate informal networks and partnerships to support business objectives

Qualifications

• Proven retail sales experience with demonstrated track record of results
• Team leadership experience, with depth commensurate with store size
• Strategic planning and execution capabilities
• Financial planning and resource management experience
• Proficiency with computerised systems including email and Microsoft Excel
• Excellent verbal and written communication with strong interpersonal skills
• Quality customer service expertise with ability to manage difficult situations diplomatically
• High attention to detail and organizational capability
• Ability to work both autonomously and collaboratively

Skills

Experience

Retail sales leadership experience in a fast-paced environment; specific experience duration dependent on store size and business complexity.

Education

Not specified in source material.

Workplace

Culture

Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.