- Location
- Milton Keynes England UK
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Oct 22, 2026
About Estée Lauder
Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.
Estée Lauder seeks a Counter Manager to lead, coach and develop Sales Associates while delivering sales, customer service and operational targets. The role owns business planning, customer acquisition and retention, in-store events, customer relationship management and team performance; it is a full-time position at the H Beauty retail store in Milton Keynes.
Role & Responsibilities
- Lead, coach and develop the Sales Associate team to achieve sales, customer service and operational targets.
- Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and leadership of a high-performing team.
- Plan and execute business strategy, manage consumer insights and events, and support customer relationship management and front-line marketing.
Qualifications
- Effective verbal and written communication skills and excellent interpersonal skills.
- Quality customer service skills and the ability to win people over.
- Results-oriented, with strong drive to meet objectives and standards.
- Pursues goals beyond what is required or expected.
- Recognises others’ development needs and strengthens their abilities.
- Anticipates, recognises and meets customers’ needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides others’ performance while holding them accountable.
- Cultivates and maintains extensive informal networks.
- Models team qualities such as respect, helpfulness and cooperation.
- High attention to detail and organisational skills.
- Ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact and discretion when dealing with people.
- Retail sales experience.
- Team leadership experience.
- Experience requirements depend on the business and store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system, including email and Microsoft Excel.
Skills
Experience
Retail sales experience; degree of experience depends on business and store size.
Workplace
The role is situated in Milton Keynes, England, UK — conveniently close to London.
Explore jobs in England or in the UK.
Benefits
Progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Culture
Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Retail Counter Supervisor», «Cosmetics Counter Manager», «Beauty Sales Team Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.