- Location
- Milton Keynes England UK
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder
Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.
Estée Lauder seeks a dynamic Counter Manager to lead and develop a team of Sales Associates at the Milton Keynes location. Reporting directly to store leadership, the successful candidate will be accountable for achieving all sales, customer service, and operational targets while executing strategic business plans, managing customer relationships, and driving in-store events. This first-line management role offers exposure to business planning, consumer insights, and front-line marketing, with clear progression opportunities within the prestige beauty industry.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve sales, customer service, and operational targets
- Create and execute agile business plans focused on customer acquisition and retention through strategic targeting and in-store events
- Manage customer relationship management (CRM) initiatives and maintain extensive informal networks within the community
- Recruit and retain high-performing team members while holding them accountable to performance standards
- Oversee financial planning, resource management, and budget execution for the counter
- Drive exceptional customer service delivery and handle complex or sensitive customer situations with diplomacy
- Implement and monitor training and development programs for team members
- Collaborate with regional management on marketing, promotional activities, and business strategy
Qualifications
- Proven retail sales experience with demonstrated leadership capabilities
- Team leadership experience, with scope dependent on store size and business complexity
- Strong strategic planning and execution experience
- Financial acumen and ability to develop and manage budgets and resources
- Excellent verbal and written communication skills with strong interpersonal abilities
- Ability to anticipate and meet customer needs with exceptional service orientation
- High attention to detail with strong organizational capabilities
- Proficiency with computerized systems, email, and Microsoft Excel
- Ability to work autonomously while contributing effectively to team objectives
Skills
Experience
Proven background in fast-paced retail environments with demonstrated leadership, coaching, and business management skills. Experience in team leadership, strategic planning, and execution is essential; specific years of experience required depend on the complexity and size of the store or business managed.
Education
No specific formal education requirement stated; retail sales experience and demonstrated leadership capabilities are prioritized.
Workplace
The role is situated in Milton Keynes, England, UK — conveniently close to London.
Explore jobs in England or in the UK.
Culture
Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Operations Manager», «Sales Team Leader», «Beauty Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.